Clinical Office Assistant: Scheduling & Patient Support

Brigham and Women's Hospital; Boston (MA); On-site; USD 25,000 - 36,000; Full time

Job summary

The Brigham and Women's Hospital, Inc. in Boston seeks an administrative professional to support clinical service operations under supervision.

This role performs routine clerical tasks and handles patient visits, scheduling, check-in/out, and billing form processing. Responsibilities include booking appointments, greeting patients, answering calls, filing, retrieving records, and acting as a Super User for scheduling and billing systems.

Qualifications

• High School Diploma or Equivalent required.
• Office experience 2–3 years required.
• Proficiency with Office Suite and ability to handle routine inquiries.
• Strong written and verbal communication, organization and time management.

Responsibilities

• Make patient appointments and maintain appointment records.
• Greet and assist patients.
• Answer telephones, assist callers with routine inquiries, and schedule appointments.
• File materials in patient folders and print appointment schedules.
• Process patient billing forms and scan documents to patient medical record/LMR.
• Call for patient medical records and laboratory test results.
• Open and distribute unit mail or faxes.
• Type forms, records, schedules, memos, etc.
• May accept co-payments.
• Handle, screen and/or take messages related to prior authorizations and billing queries.
• Act as Super User for scheduling, registration and billing systems and train others.

Skills

Office Suite proficiency

Phone system handling

Written communication

Time management

Multi-tasking

Education

High School Diploma or Equivalent

Tools

Scheduling systems

Billing systems

EMR/LMR

Job description

The Brigham and Women's Hospital, Inc. in Boston seeks an administrative professional to support clinical service operations under supervision.

This role performs routine clerical tasks and handles patient visits, scheduling, check-in/out, and billing form processing. Responsibilities include booking appointments, greeting patients, answering calls, filing, retrieving records, and acting as a Super User for scheduling and billing systems.