Healthcare Front Office Coordinator – Patient Services

Spaulding Hospital - Boston and Cambridge; Foxborough (MA); On-site; USD 35,000 - 46,000; Full time

Job summary

Spaulding Foxborough, part of the Spaulding Rehabilitation Hospital Corporation, seeks a Front Office Coordinator to support clinical operations at the site. The role involves administrative and clerical tasks, scheduling, check-in/out, and handling patient inquiries in a fast-paced environment.

The candidate will greet patients, manage appointments, process billing forms, and assist in patient flow under close supervision. Prior healthcare office experience is preferred.

Qualifications

• High School Diploma or Equivalent required.
• Healthcare office experience 0-1 year required.

Responsibilities

• Perform routine administrative and clerical duties relating to a clinical service or physician practice office.
• Make patient appointments and maintain appointment records.
• Greet and assist patients.
• Answer telephones, assist callers with routine inquiries, and schedule appointments.
• File materials in patient folders, and print appointment schedules.
• Process patient billing forms and scan documents to patient medical record/LMR.
• Call for patient medical records and laboratory test results.
• Open and distribute mail or faxes.
• Type forms, records, schedules, memos, etc., as directed.
• May be required to accept co-payments.
• Handles, screens and/or takes messages related to prior authorizations, referrals, and verify registrations for accuracy.
• May monitor patients in waiting room and responds to any needs for information.
• Assists in patient flow processes.

Skills

Office software proficiency

Phone system handling

Communication skills

Time management

Multitasking

Attention to detail

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Spaulding Foxborough, part of the Spaulding Rehabilitation Hospital Corporation, seeks a Front Office Coordinator to support clinical operations at the site. The role involves administrative and clerical tasks, scheduling, check-in/out, and handling patient inquiries in a fast-paced environment.

The candidate will greet patients, manage appointments, process billing forms, and assist in patient flow under close supervision. Prior healthcare office experience is preferred.