Clinical Call Center Scheduling Specialist

University of California - San Diego Medical Centers; San Diego (CA); On-site; USD 69,000 - 84,000; Full time

Job summary

The University of California - San Diego Medical Centers is seeking a Call Center Specialist to be the first point of contact for patients scheduling appointments. You will perform and coordinate call center duties, including answering a high volume of calls, scheduling, registration, authorizations and referrals.

The incumbent will work across Hillcrest and La Jolla campuses, providing service to patients, physicians, staff, and ambulatory care managers, with a strong focus on confidentiality,

Qualifications

• Three years of related experience in a large complex healthcare setting.
• Knowledge of third-party payors including federal, state, and private health plans.
• Must have Call Center experience.
• Strong problem-solving abilities and good judgment to meet customers' expectations.

Responsibilities

• Answer a high volume of calls and schedule appointments.
• Handle registration, authorizations and referrals.
• Coordinate call center duties and assist patients, physicians, staff, and ambulatory care service managers.
• Maintain confidentiality and provide professional customer service both in person and over the phone.

Skills

Call center experience

Customer service

Communication

Problem solving

Confidentiality

Tools

EPIC

ORSOS

PCIS

IDX

Job description

The University of California - San Diego Medical Centers is seeking a Call Center Specialist to be the first point of contact for patients scheduling appointments. You will perform and coordinate call center duties, including answering a high volume of calls, scheduling, registration, authorizations and referrals.

The incumbent will work across Hillcrest and La Jolla campuses, providing service to patients, physicians, staff, and ambulatory care managers, with a strong focus on confidentiality,