Patient Scheduling & Support Specialist - Per Diem

UC San Diego Health; San Diego (CA); On-site; USD 43,000 - 58,000; Part time

Job summary

UC San Diego Health is seeking a Clinical Support Assistant - Per Diem for the La Jolla area. You will be the first point of contact for patients scheduling appointments, handling high volumes of calls, registrations, and referrals while coordinating with Hillcrest and La Jolla campuses.

Responsibilities include managing appointment workflows, authorizations, and ensuring excellent patient service across multiple systems.

Qualifications

• Three (3) years previous related experience in a large complex healthcare setting.
• Demonstrated knowledge of third party payors including federal, state, and private health plans.
• Must have Call Center experience.
• Strong problem-solving ability by using good judgement and applying these skills to assist customers and ensure customers' expectations are met.
• Demonstrated computer skills and be able to work between multiple systems during calls.
• Ability to communicate clearly both verbally and in writing.
• Possess professionalism, credibility, commitment to high standards, innovation, discriminating judgement and accountability.
• Strong organizational skills with ability to set priorities, meet deadlines and manage conflicting demands with limited supervision.
• Ability to maintain strict confidentiality with demonstrated experience applying good judgement and discretion.

Responsibilities

• The Call Center Specialist is the first point of contact for patients scheduling appointments.
• Performs and coordinates call center duties including answering high volume calls, scheduling appointments, registration, authorizations and referrals.
• Serves as a resource for patients, physicians, staff, and ambulatory care service managers.
• Performs other related duties as required.
• Incumbent will need to work and go between Hillcrest and La Jolla campuses.

Skills

Call Center

Customer service

Communication skills

Problem solving

Tools

EPIC

ORSOS

PCIS

IDX

Job description

UC San Diego Health is seeking a Clinical Support Assistant - Per Diem for the La Jolla area. You will be the first point of contact for patients scheduling appointments, handling high volumes of calls, registrations, and referrals while coordinating with Hillcrest and La Jolla campuses.

Responsibilities include managing appointment workflows, authorizations, and ensuring excellent patient service across multiple systems.