Patient Access & Scheduling Specialist

UC San Diego; San Diego (CA); On-site; USD 61,000 - 80,000; Full time

Job summary

UC San Diego is seeking a Front Desk/Call Center Specialist to handle patient registrations, appointment scheduling, and insurance verification. You’ll work with EPIC and other systems, ensuring accurate data and clear patient communication.

Responsibilities include verifying eligibility, relaying messages to staff, and explaining deposit policies while supporting front desk and call center operations in a dynamic clinic environment.

Qualifications

• Three (3) years of customer service experience.
• Experience with registration, appointment scheduling & insurance verification.
• Knowledge of third-party payors including federal, state and private health plans.
• Proficient computer skills and be able to work between multiple systems during calls.
• Excellent communication skills with the ability to communicate clearly both verbally and in writing.
• Ability to work in an interactive environment and possess excellent customer service skills both in person and over phone.
• Strong organizational skills with the ability to set priorities, handle deadlines and manage conflicting demands with limited supervision.
• Proven problem-solving ability by using good judgment by applying these skills to assist customers and ensure customers' expectations are met.

Responsibilities

• Answer multi-line calls and handle patient registration, scheduling and insurance verification.
• Verify insurance eligibility for outpatient services.
• Use EPIC system to input and relay medical messages and patient information.
• Inform patients about clinic deposit requirements per policy.
• Support front desk and call center duties as needed.

Skills

Customer service

Registration

Appointment scheduling

Insurance verification

Third-party payors knowledge

Computer proficiency

Verbal and written communication

Multitasking

Organizational skills

Problem solving

Tools

EPIC

Cadence

Job description

UC San Diego is seeking a Front Desk/Call Center Specialist to handle patient registrations, appointment scheduling, and insurance verification. You’ll work with EPIC and other systems, ensuring accurate data and clear patient communication.

Responsibilities include verifying eligibility, relaying messages to staff, and explaining deposit policies while supporting front desk and call center operations in a dynamic clinic environment.