Patient Services Front Desk Coordinator

University of California - San Diego Medical Centers; San Diego (CA); On-site; USD 61,000 - 80,000; Full time

Job summary

University of California - San Diego Medical Centers is seeking a Front Desk Coordinator in San Diego to be the first point of contact for patients. The role includes greeting patients, collecting co-pays, scheduling appointments, and processing authorizations and referrals.

Applicants should have at least three years of front office experience in a large healthcare setting, with strong communication and confidentiality skills and proficiency in Microsoft Office applications.

Qualifications

• A minimum of three (3) years previous front office experience in a large complex healthcare setting.
• Demonstrated knowledge of third party payors including federal, state, and private health plans.
• Demonstrate problem solving ability by using good judgment and applying these skills to assist customers and ensure customers' expectations are met.
• Demonstrated computer skills and be able to work between multiple systems during calls.
• Ability to work in an interactive environment and possess excellent customer service skills both in person and over phone.
• Strong organizational skills with demonstrated, independent ability to set priorities, handle deadlines and manage conflicting demands with limited supervision.
• Be able to maintain strict confidentiality with demonstrated experience applying good judgment and discretion.
• Have excellent communication skills with the ability to communicate clearly both verbally and in writing.
• Be a self-starter who is accountable and requires minimal direction and supervision; a person who is open to new ideas; and a creative and flexible individual who is comfortable working in a large, complex organization.
• Possess the personal characteristics of professionalism, credibility, commitment to high standards, innovation, discriminating judgment and accountability.
• Basic knowledge of Microsoft Applications i.e., Outlook, Word and Excel

Responsibilities

• Greet patients and assist with front desk duties.
• Handle co-pay collection and scheduling of appointments.
• Process authorizations and referrals as needed.
• Serve as a resource for patients, physicians, staff and managers.

Skills

Front desk

Healthcare customer service

MS Office

Communication

Multitasking

Confidentiality

Problem solving

Tools

EPIC

ORSOS

PCIS

IDX

Job description

University of California - San Diego Medical Centers is seeking a Front Desk Coordinator in San Diego to be the first point of contact for patients. The role includes greeting patients, collecting co-pays, scheduling appointments, and processing authorizations and referrals.

Applicants should have at least three years of front office experience in a large healthcare setting, with strong communication and confidentiality skills and proficiency in Microsoft Office applications.