Pain Clinic Call Center Assistant - Per Diem

University of California San Diego

San Diego (CA)

On-site

USD 69,000 - 84,000

Part time

4 days ago

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Job summary

UC San Diego Health in San Diego, CA seeks a Clinical Support Assistant to be the first contact for patients scheduling appointments, handling high-volume calls, registrations and referrals across Hillcrest and La Jolla campuses.

This per diem role requires strong customer service, familiarity with third-party payors, and ability to work across multiple systems. The position offers 20% appointment percent, 8-hour shifts, days, and the chance to support the Pain Treatment Center.

Qualifications

Three years' experience in a large complex healthcare setting.
Knowledge of third-party payors including federal, state, and private plans.
Call center experience required.
Strong problem-solving and judgment to meet customer expectations.
Proficient with multiple computer systems and patient data.
Excellent written and verbal communication.
Professionalism, confidentiality, and accountability.

Responsibilities

Act as the first point of contact for patients scheduling appointments.
Handle high-volume calls, scheduling, registration, authorizations and referrals.
Assist patients, physicians, staff, and care managers; support ambulatory care operations.
Work across Hillcrest and La Jolla campuses as needed.
Maintain strict confidentiality and professional conduct.