Patient Access Specialist - Front Desk & Scheduling

UC San Diego; San Diego (CA); On-site; USD 61,000 - 80,000; Full time

Job summary

UC San Diego is seeking a Front Desk Coordinator to be the first contact for patients in a busy ambulatory care setting. You will greet patients, collect co-pays, schedule appointments, and handle authorizations and referrals under supervision.

Responsibilities include supporting physicians and staff, maintaining confidentiality, and coordinating with multiple systems while delivering excellent patient service in a fast-paced environment.

Qualifications

• Minimum of three years front office experience in a large healthcare setting.
• Knowledge of third party payors including federal, state, and private health plans.
• Demonstrate problem solving ability by using good judgment to assist customers and meet expectations.
• Demonstrated computer skills and ability to work across multiple systems during calls.
• Excellent communication skills, both verbal and written.
• Strong organizational skills with the ability to set priorities and meet deadlines.
• Maintains strict confidentiality with good judgment and discretion.
• Professionalism, credibility, accountability, and a proactive attitude.
• Basic knowledge of Microsoft Outlook, Word and Excel.

Responsibilities

• Greet patients and manage front desk interactions.
• Collect co-pays and verify patient information.
• Schedule appointments and coordinate authorizations and referrals.
• Serve as a resource for patients, physicians, staff, and management.

Skills

Front office experience

Customer service

Microsoft Office

Multitasking

Communication skills

Confidentiality

Problem solving

Organizational skills

Tools

EPIC

ORSOS

PCIS

IDX

Job description

UC San Diego is seeking a Front Desk Coordinator to be the first contact for patients in a busy ambulatory care setting. You will greet patients, collect co-pays, schedule appointments, and handle authorizations and referrals under supervision.

Responsibilities include supporting physicians and staff, maintaining confidentiality, and coordinating with multiple systems while delivering excellent patient service in a fast-paced environment.