Medical Center Call Center Communications Specialist

UC San Diego Health; San Diego (CA); Hybrid; USD 35,073 - 49,703; Full time

Job summary

UC San Diego Health is seeking a Communications Specialist primarily at the East Campus Medical Center. This role involves operating a Cisco Call Center system for three hospitals, handling a high volume of calls, and providing critical information to both staff and patients.

The ideal candidate must possess excellent customer service skills and be ready to work varied shifts, including nights and weekends. A proven track record in effective communication and problem-solving is essential.

Qualifications

• Two years in a communications/administrative support role for a large system.
• Demonstrated professionalism when interacting with staff.
• Ability to function in environments with changing priorities.

Responsibilities

• Serve as Health System Operator for three hospitals and multiple locations.
• Process a high volume of calls and provide directory assistance.
• Document tasks performed and troubleshoot issues.

Skills

Excellent customer service skills

Strong problem‑solving ability

Proficient typing skills

Ability to communicate clearly

Attention to detail

Knowledge of internet browsing functions

Tools

Cisco Call Center phone system

MS Office (Outlook, Excel, Word)

EPIC

Job description

UC San Diego Health is seeking a Communications Specialist primarily at the East Campus Medical Center. This role involves operating a Cisco Call Center system for three hospitals, handling a high volume of calls, and providing critical information to both staff and patients.

The ideal candidate must possess excellent customer service skills and be ready to work varied shifts, including nights and weekends. A proven track record in effective communication and problem-solving is essential.