Health System Call Center Specialist - Per Diem

University of California San Diego; San Diego (CA); On-site; USD 55,000 - 67,000; Full time

Job summary

UC San Diego Health seeks a Communication Specialist - Per Diem to operate the Health System Call Center, handling high-volume calls with professionalism. You will provide information, directory assistance, and on-call info across three hospitals and multiple locations, while documenting activities and managing web and departmental listings.

The role requires flexibility to work variable shifts, including nights, weekends, and holidays, and may involve some on-site work at East Campus Medical

Qualifications

• Two years of related experience in communications or administrative support.
• Knowledge of multi-line phone systems and features (call-forwarding, voicemail).
• Excellent customer service and ability to handle high-volume calls in a large call center.
• Professional interaction with staff and physicians in person.
• Accurate typing and proofreading with attention to detail.

Responsibilities

• Serve as Health System Operator for three hospitals and satellite locations.
• Operate Cisco Call Center phone system and use scripts for information, messaging, and on-call info.
• Document tasks in ServiceNow and maintain staff/faculty listings and on-call information.
• Troubleshoot Cisco system and provide user training as needed.

Skills

Customer service

Call center

Communication

Typing accuracy

Problem solving

Tools

Cisco Call Center

MS Office

EPIC

Job description

UC San Diego Health seeks a Communication Specialist - Per Diem to operate the Health System Call Center, handling high-volume calls with professionalism. You will provide information, directory assistance, and on-call info across three hospitals and multiple locations, while documenting activities and managing web and departmental listings.

The role requires flexibility to work variable shifts, including nights, weekends, and holidays, and may involve some on-site work at East Campus Medical