Clinical Administrative Assistant II

Beth Israel Lahey Health; Boston (MA); On-site; USD 29,000 - 39,000; Full time

Job summary

Beth Israel Lahey Health is seeking an Administrative Assistant to support physicians in clinical practice, academics, and research. The role entails scheduling, patient communications, and record management across departments.

The candidate will handle referrals, co-pay collections, and billing tickets while maintaining confidentiality and coordinating with hospital staff to ensure smooth operations. Healthcare experience is preferred for this role.

Qualifications

• High School diploma or GED required; Associate's degree preferred.
• 1-3 years related work experience required.
• Experience with computer systems including web-based applications and Microsoft Office (Outlook, Word, Excel, PowerPoint or Access).
• Healthcare experience preferred.

Responsibilities

• Answers and screens telephone calls, greets and directs patients, families, visitors and staff, and provides clear information within scope of knowledge and authority.
• Updates patient demographic and insurance information; obtains referrals; schedules appointments and coordinates ancillary services.
• Prepares patient records for clinical activities and maintains records; acts as liaison with other departments; handles confidential information.
• Collects co-payments; coordinates billing tickets; reconciles daily collections according to protocol.
• Maintains physicians’ schedules; types correspondence; transcribes letters; prepares routine reports.
• Notifies and reminds patients of scheduled appointments via letters or calls.
• Obtains authorization for radiologic exams as needed.
• Sorts and distributes mail; supports in absence of Administrative/Advanced Administrative staff.
• Participates in special projects and process improvement initiatives.

Skills

Written communications

Oral communications

Knowledge

Teamwork

Customer service

Education

High School diploma or GED

Tools

Microsoft Office

Job description

Beth Israel Lahey Health is seeking an Administrative Assistant to support physicians in clinical practice, academics, and research. The role entails scheduling, patient communications, and record management across departments.

The candidate will handle referrals, co-pay collections, and billing tickets while maintaining confidentiality and coordinating with hospital staff to ensure smooth operations. Healthcare experience is preferred for this role.