Clinical Admin & Operations Coordinator

tuftsmedicine; Lowell (MA); On-site; USD 26,000 - 33,000; Full time

Job summary

Tufts Medicine in Lowell, MA, is seeking an experienced Administrative Assistant to provide essential office and clinical support for office operations. The role supports clinic activities, manages patient flow, and assists with documents, billing, and scheduling tasks to enhance patient experience and revenue cycle efficiency.

The ideal candidate will have a High School diploma and about two years of customer-facing experience, with bilingual abilities.

Qualifications

• High School diploma or equivalent.
• Two (2) years of experience supporting customers.
• Bilingual.

Responsibilities

• Schedules patient appointments, including follow-up appointments, internal and external testing and labs, and surgical booking and coordination.
• Assists with scheduling template creation and changes.
• Answers phones, triages calls , responds to patient requests , takes messages in office or call center setting.
• Greets and checks-in patients; verifies patient demographic and insurance information.
• Assists with revenue cycle clearance, including registration accuracy, referral management and insurance verification.
• Collects copayments.
• Prepares medical records and documentation for patient visits, including loading of information into the EMR system.
• Takes an active role in monitoring patient flow and communicating delays to patients and providers.
• Assists with billing charge entry and reconciliation.
• Completes general office work, including faxing, filing, mailing, correspondence, copying, ordering supplies, calendar management and mail distribution.
• Provides general clerical support to department physicians.
• Participates in performance improvement projects.

Skills

Customer support

Bilingual

Education

High School diploma or equivalent

Job description

Tufts Medicine in Lowell, MA, is seeking an experienced Administrative Assistant to provide essential office and clinical support for office operations. The role supports clinic activities, manages patient flow, and assists with documents, billing, and scheduling tasks to enhance patient experience and revenue cycle efficiency.

The ideal candidate will have a High School diploma and about two years of customer-facing experience, with bilingual abilities.