Clinic Operations & Patient Experience Coordinator

Tufts Medical Center, Inc.; United States; On-site; USD 26,000 - 32,000; Full time

Job summary

Tufts Medicine is seeking an administrative support professional to assist clinic operations and revenue cycle processes. The role focuses on handling patient scheduling, records, and clerical tasks while maintaining high levels of service and accuracy.

The position requires strong communication, computer skills, and familiarity with scheduling tools and EMR systems, ensuring smooth daily operations and patient experience.

Qualifications

• High School diploma or equivalent.
• Two years of experience supporting customers.
• Bilingual.

Responsibilities

• Schedules patient appointments, including follow-up appointments, internal and external testing and labs, and surgical booking and coordination.
• Answers phones, triages calls, responds to patient requests, takes messages in office or call center setting.
• Greets and checks-in patients; verifies patient demographic and insurance information.
• Assists with revenue cycle clearance, including registration accuracy, referral management and insurance verification.
• Collects copayments.
• Prepares medical records and documentation for patient visits, including loading of information into the EMR system.
• Takes an active role in monitoring patient flow and communicating delays to patients and providers.
• Assists with billing charge entry and reconciliation.
• Completes general office work, including faxing, filing, mailing, correspondence, copying, ordering supplies, calendar management and mail distribution.
• Provides general clerical support to department physicians.
• Participates in performance improvement projects.

Skills

Communication skills

Computer literacy

Interpersonal skills

Organizational skills

Multitasking

Flexibility

Billing knowledge

Confidentiality

Education

High School diploma or equivalent

Tools

Microsoft Office

Scheduling applications

EMR system

Job description

Tufts Medicine is seeking an administrative support professional to assist clinic operations and revenue cycle processes. The role focuses on handling patient scheduling, records, and clerical tasks while maintaining high levels of service and accuracy.

The position requires strong communication, computer skills, and familiarity with scheduling tools and EMR systems, ensuring smooth daily operations and patient experience.