Clinic Operations & Patient Experience Coordinator

Tufts Medical Center, Inc.; Boston (MA); On-site; USD 53,954,000 - 67,267,000; Full time

Job summary

Tufts Medicine is seeking an administrative support specialist to assist clinic operations and support clinical providers. You will manage patient appointments, maintain records, and participate in revenue cycle activities, contributing to efficient patient flow and high-quality service.

Responsibilities include scheduling, registration accuracy, billing support, and general clerical duties; you will work under supervision in a hands-on environment to support daily practice activities.

Qualifications

• High School diploma or equivalent.

Responsibilities

• Schedules patient appointments, including follow-up appointments, internal and external testing and labs, and surgical booking and coordination.
• Assists with scheduling template creation and changes.
• Answers phones, triages calls, responds to patient requests, takes messages in office or call center setting.
• Greets and checks-in patients; verifies patient demographic and insurance information.
• Assists with revenue cycle clearance, including registration accuracy, referral management and insurance verification.
• Collects copayments.
• Prepares medical records and documentation for patient visits, including loading of information into the EMR system.
• Takes an active role in monitoring patient flow and communicating delays to patients and providers.
• Assists with billing charge entry and reconciliation.
• Completes general office work, including faxing, filing, mailing, correspondence, copying, ordering supplies, calendar management and mail distribution.
• Provides general clerical support to department physicians.
• Participates in performance improvement projects.

Skills

Communication skills

Interpersonal skills

Organizational skills

Multitasking

Flexibility

Confidentiality

Education

High School diploma or equivalent

Two years experience supporting customers

Bilingual

Tools

Microsoft Office

Scheduling applications

Job description

Tufts Medicine is seeking an administrative support specialist to assist clinic operations and support clinical providers. You will manage patient appointments, maintain records, and participate in revenue cycle activities, contributing to efficient patient flow and high-quality service.

Responsibilities include scheduling, registration accuracy, billing support, and general clerical duties; you will work under supervision in a hands-on environment to support daily practice activities.