Clinical Admin Coordinator: Scheduling and Patient Care

Tufts Medical Center, Inc.; Braintree (MA); On-site; USD 25,000 - 32,000; Full time

Job summary

Tufts Medicine is seeking an Administrative Support Specialist to help clinical staff and maintain efficient clinic operations in Massachusetts. The role focuses on scheduling, patient interactions, and revenue cycle duties within a large hospital system.

Under supervision, you will assist with patient check-ins, document preparation, billing entry, and daily clerical tasks while upholding confidentiality and delivering excellent customer service.

Qualifications

• High School diploma or equivalent.
• 2 years of experience supporting customers.
• Bilingual.

Responsibilities

• Schedules patient appointments, including follow-up and tests.
• Answers phones, triages calls, responds to patient requests.
• Greets and checks-in patients; verifies demographic and insurance info.
• Assists with revenue cycle clearance, including registration and referrals.
• Collects copayments.
• Prepares medical records and loads information into EMR.
• Monitors patient flow and communicates delays.
• Assists with billing charge entry and reconciliation.
• Performs general office tasks (faxing, filing, mailing, supplies).
• Supports department physicians with clerical tasks.

Skills

Communication skills

Computer literacy

Interpersonal skills

Project management

Flexibility

Billing knowledge

Confidential information handling

Education

High School diploma or equivalent

Tools

Microsoft Office

Scheduling applications

Job description

Tufts Medicine is seeking an Administrative Support Specialist to help clinical staff and maintain efficient clinic operations in Massachusetts. The role focuses on scheduling, patient interactions, and revenue cycle duties within a large hospital system.

Under supervision, you will assist with patient check-ins, document preparation, billing entry, and daily clerical tasks while upholding confidentiality and delivering excellent customer service.