Clinic Scheduling Specialist – HIPAA & EHR Expert

Vail Health Hospital; Colorado Springs (CO); Remote; USD 27,000 - 32,000; Full time

Benefits offered by this job

Housing programs

Tuition Assistance

Paid Time Off

Retirement plan

Wellness reimbursement

Pet insurance

Job summary

Vail Health is seeking a Clinic Scheduler to manage incoming calls and schedule patient appointments with providers across locations. This role emphasizes accurate patient demographics, adherence to scheduling protocols, and HIPAA compliance within a patient-focused environment.

The successful candidate will coordinate with providers and offices, utilize the EHR scheduling system, and maintain professional communication while delivering timely scheduling services.

Qualifications

• 2 years administration or similar experience preferred.
• Previous medical office experience preferred.
• Knowledge of medical terminology, HIPAA compliance and OSHA rules and regulations preferred.

Responsibilities

• Schedules medical appointments through coordination of patients, providers, locations, payers, etc.
• Receives and initiates calls to and from patients, providers, outside provider offices, while following established scheduling procedures and protocols.
• Appropriately schedules appointments, tests and/or procedures, leveraging the electronic health record (EHR) scheduling software.
• Promptly answers incoming calls in a professional manner and scheduling of patient appointments.
• Obtains patient demographics with accuracy to include but not limited to patient address information, telephone number and insurance information from the patient.
• Manages electronic requests through drop box and patient portals to schedule appointments.
• Distributes faxes helps manage needed requests.
• Role models the principles of a Just Culture and Organizational Values.
• Must be HIPAA compliant

Skills

Administrative support

Medical terminology

HIPAA compliance

OSHA rules

Tools

EHR scheduling software

Job description

Vail Health is seeking a Clinic Scheduler to manage incoming calls and schedule patient appointments with providers across locations. This role emphasizes accurate patient demographics, adherence to scheduling protocols, and HIPAA compliance within a patient-focused environment.

The successful candidate will coordinate with providers and offices, utilize the EHR scheduling system, and maintain professional communication while delivering timely scheduling services.