Remote Clinic Scheduler – HIPAA‑Aware Appointment Specialist

Vail Health Hospital; Virginia; Remote; USD 27,000 - 32,000; Full time

Benefits offered by this job

Competitive wages

Parental leave

Housing programs

Childcare reimbursement

Medical coverage

Dental

Vision

Tuition assistance

Student loan repayment

Certification reimbursement

Educational funds

Paid time off

Retirement plan

Life insurance

Disability insurance

Wellbeing reimbursement

Recreation discounts

Pet insurance

Job summary

Vail Health is seeking a Clinic Scheduler to handle scheduling, inquiries, and message routing for patients and providers. You will coordinate appointments, collect demographics, and ensure proper use of the EHR system to schedule tests and procedures.

Responsibilities include taking calls, managing drop-box and patient portal requests, and ensuring HIPAA compliance while upholding organizational values. Prior experience in medical offices is preferred.

Qualifications

• 2 years administration or similar experience preferred.
• Previous medical office experience preferred.
• Knowledge of medical terminology, HIPAA compliance and OSHA rules and regulations preferred.

Responsibilities

• Schedules medical appointments through coordination of patients, providers, locations, payers, etc.
• Receives and initiates calls to and from patients, providers, outside provider offices, while following established scheduling procedures and protocols.
• Appropriately schedules appointments, tests and/or procedures, leveraging the electronic health record (EHR) scheduling software.
• Promptly answers incoming calls in a professional manner and scheduling of patient appointments.
• Obtains patient demographics with accuracy to include but not limited to patient address information, telephone number and insurance information from the patient.
• Manages electronic requests through drop box and patient portals to schedule appointments.
• Distributes faxes helps manage needed requests.
• Role models the principles of a Just Culture and Organizational Values.
• Must be HIPAA compliant

Skills

Administrative experience

Medical office experience

HIPAA compliance

OSHA rules

Medical terminology

Job description

Vail Health is seeking a Clinic Scheduler to handle scheduling, inquiries, and message routing for patients and providers. You will coordinate appointments, collect demographics, and ensure proper use of the EHR system to schedule tests and procedures.

Responsibilities include taking calls, managing drop-box and patient portal requests, and ensuring HIPAA compliance while upholding organizational values. Prior experience in medical offices is preferred.