Clinic Business Representative

Jobtailor; Saint Paul (MN); On-site; USD 36,000 - 54,000; Full time

Job summary

Jobtailor is seeking a healthcare front desk professional in Minnesota to greet patients, perform registrations, and manage check-ins while supporting office communications and financial transactions.

The role involves maintaining EMR accuracy, handling patient inquiries, and coordinating with clinical and billing staff to ensure smooth patient flow. Ideal candidates have MS Office skills and medical terminology knowledge.

Qualifications

• Must be 18 years of age with education/experience to meet required competencies.
• Minimum 1 year computer knowledge.
• High school diploma or GED preferred.
• Experience with Microsoft Office products (Word, Outlook) preferred.
• Customer service, clerical, or other business office environment experience preferred.
• Medical terminology knowledge preferred.
• Ability to lift up to 10 lbs occasionally.

Responsibilities

• Greet and welcome patients at in-person appointments or provide support by phone.
• Perform standard registration by collecting demographic and financial data and entering information into the electronic medical record.
• Conduct patient check-in, including collecting demographic and insurance information, forms, and documentation
• Assist patients with telephone encounters
• Identify keywords and initiate appropriate responses and de-escalation techniques as needed
• Direct patients to appointments or procedures
• Collect co-pays and remaining balances
• Obtain patient signatures as needed
• Respond to questions about financial assistance programs
• Perform end-of-day reconciliation
• Participate in the prescription refill order process as appropriate
• Manage and organize patient care lobbies
• Clean and disinfect lobby and check-in areas etc., restock supplies and clinic resources
• Schedule appointments and support office communications (calls, messages)
• Perform weekly downtime checks
• Participate in staff meetings
• Perform other duties as assigned

Skills

Patient Registration

EMR Management

Customer Service

Microsoft Office Proficiency

Medical Terminology Knowledge

Education

High school diploma or GED

Tools

Electronic Medical Record System

Microsoft Word

Microsoft Outlook

Job description

• Greet and welcome patients at in-person appointments or provide support by phone


• Perform standard registration by collecting demographic and financial data and entering information into the electronic medical record


• Conduct patient check-in, including collecting demographic and insurance information, providing appointment-specific forms, and obtaining required documentation


• Assist patients with telephone encounters


• Identify key words and initiate appropriate responses and de-escalation techniques as needed


• Direct patients to appointments or procedures


• Collect co-pays and remaining balances


• Obtain patient signatures as needed


• Respond to questions about financial assistance programs


• Perform end-of-day reconciliation


• Participate in the prescription refill order process as appropriate and within scope


• Manage and organize patient care lobbies


• Clean and disinfect lobby and check-in areas, wheelchairs, stairwells, door handles, clipboards, and elevator keys


• Unpack and restock supplies and clinic resources; make copies as needed


• Schedule appointments and support office communications, including answering/transferring calls, handling messages, and paging necessary parties


• Perform weekly downtime checks


• Participate actively in staff meetings


• Perform other duties as assigned

Requirements

• Must be 18 years of age with education and/or experience needed to meet required functional competencies as listed on the job description


• Minimum 1 year computer knowledge


• High school diploma or GED (preferred)


• Experience with Microsoft Office products (Word, Outlook) (preferred)


• Customer service, clerical, or other business office environment experience (preferred)


• Medical terminology knowledge (preferred)


• Ability to lift up to 10 lbs. occasionally

Core Competencies

Demonstrates proficiency in patient registration, electronic medical record management, and customer service within a healthcare setting. Capable of handling financial transactions, scheduling appointments, and maintaining a clean and organized patient care environment.

Highest-signal resume keywords

• Patient Registration


• Electronic Medical Record Management


• Customer Service


• Medical Terminology Knowledge


• Microsoft Office Proficiency

Hard Skills

• Patient Check-In


• Data Entry


• Financial Data Collection


• Appointment Scheduling


• End-of-Day Reconciliation


• Prescription Refill Process


• Demographic Information Collection


• Co-Pay Collection


• Downtime Checks


• Cleaning and Disinfecting

Soft Skills

• Communication


• De-Escalation Techniques


• Organizational Skills


• Team Participation


• Interpersonal Skills

Industry Keywords

• Healthcare


• Patient Care


• Clerical Experience


• Financial Assistance Programs


• Business Office Environment

Tools & Technologies

• Electronic Medical Record System


• Microsoft Word


• Microsoft Outlook