Patient Services Representative – Oncology

Jobtailor; Charleston (SC); On-site; USD 32,000 - 45,000; Full time

Job summary

Jobtailor is seeking a patient access professional to manage registration, appointment scheduling, and insurance verification within a healthcare practice. You will greet patients, route calls, and ensure accurate data entry while supporting smooth patient flow.

Responsibilities include processing admissions, handling payments, and assisting with MyChart and referrals. The role requires strong communication and problem-solving skills, with occasional travel to off-site locations.

Qualifications

• High School Diploma or GED required.
• Prior experience in patient registration/healthcare preferred.
• Basic knowledge of Microsoft Office products.
• Typing and computer skills, including 40+ WPM typing.
• Basic math skills.
• Knowledge of medical terminology and ICD-9 coding preferred.
• Excellent communication and interpersonal skills.
• Ability to engage with staff and patients professionally.
• Problem solving skills.
• Ability to travel occasionally to off-site locations.

Responsibilities

• Serve as the primary point of contact between patients and physician practices.
• Greet patients and provide excellent customer service.
• Answer, route, and manage calls.
• Schedule, reschedule, and cancel patient appointments.
• Enter scheduling information into the computer system accurately.
• Process patients upon arrival for appointments.
• Troubleshoot problems to maintain patient flow.
• Inform supervisor of department and patient issues.
• Process admission paperwork and verify demographics and insurance information.
• Verify registration accuracy and reconcile lobby wait-time indicators.
• Calculate patient liabilities and process payments.
• Perform charge entry for external services as needed.
• Schedule referrals and follow-up appointments.
• Assist patients with online scheduling and MyChart.
• Obtain referrals, authorizations, and pre-certifications as needed.
• Pull and route patient charts per policy.
• Verify prescription benefits in the EHR.
• Refer patients to financial counselors and manage revenue-cycle data.
• Report to Practice Manager/Supervisor.
• Provide occasional coverage at other locations as needed.

Skills

Patient Scheduling

Data Entry

Charge Entry

Payment Processing

Basic Math Skills

Typing Skills

Referral Management

Insurance Verification

Problem Solving

Universal Precautions

Education

High School Diploma

GED

Tools

Electronic Health Record

Revenue Cycle Software

MyChart

Job description

• Serve as the primary point of contact between patients and physician practices
• Greet patients and community members respectfully and provide excellent customer service
• Answer, route, and manage internal and external calls
• Schedule, reschedule, and cancel patient appointments and services
• Enter patient scheduling information accurately into the computer system
• Process patients upon arrival for appointments
• Troubleshoot and resolve problems promptly to maintain patient flow
• Inform the supervisor of department and patient issues
• Process admission paperwork and verify demographic and insurance information
• Correct registration errors and record lobby wait-time indicators
• Calculate patient liabilities, collect and process payments, and reconcile the cash drawer
• Perform charge entry for external services as needed
• Schedule referrals and follow-up appointments
• Assist patients with online scheduling and MyChart
• Obtain and track referrals for follow-up services
• Obtain authorizations and pre-certifications for applicable procedures
• Pull, file, maintain, and route patient charts according to office policy
• Verify prescription benefits in the electronic health record
• Refer patients to financial counselors and complete accounts in revenue cycle software
• Report to the Practice Manager/Supervisor
• Provide occasional coverage at other physician practice locations as needed

Requirements

• High School Diploma or GED (required)
• Prior experience in patient registration/healthcare (preferred)
• Basic knowledge of Microsoft Office products
• Typing and computer skills, including 40+ WPM typing skills
• Basic math skills
• Knowledge of medical terminology and ICD-9 coding (preferred)
• Excellent communication and interpersonal skills
• Ability to engage with staff and patients in a professional manner
• Problem solving skills
• Ability to exercise universal precautions and use personal protective equipment and devices
• Required to travel occasionally to off-site physician practice locations for team coverage
• Ability to meet the listed physical requirements, including manual dexterity, repetitive arm/hand movements, and hearing alarms/telephone/audio recordings

Core Competencies

Demonstrates expertise in patient registration and scheduling, ensuring accurate data entry and effective communication with patients and healthcare staff. Proficient in managing patient flow and resolving issues to enhance the patient experience.

Highest-signal resume keywords

• Patient Registration Experience
• Medical Terminology Knowledge
• ICD-9 Coding Familiarity
• Microsoft Office Proficiency
• Excellent Communication Skills

Hard Skills

• Patient Scheduling
• Data Entry
• Charge Entry
• Payment Processing
• Basic Math Skills
• Typing Skills (40+ WPM)
• Referral Management
• Insurance Verification
• Problem Solving
• Universal Precautions

Soft Skills

• Interpersonal Skills
• Professional Engagement
• Customer Service

Certifications & Qualifications

• High School Diploma
• GED

Industry Keywords

• Healthcare
• Patient Flow
• Admission Paperwork
• Demographic Verification
• Financial Counseling

Tools & Technologies

• Electronic Health Record
• Revenue Cycle Software
• MyChart