Patient Service Representative – Primary Care

Jobtailor; Moncks Corner (SC); On-site; USD 19,000 - 30,000; Full time

Job summary

Jobtailor in United States, South Carolina, Moncks Corner seeks an experienced front desk / patient registration associate to greet patients, schedule appointments, verify insurance, and manage patient flow with strong customer service. You will enter data accurately, process payments, and support multiple practice locations as needed.

The role emphasizes exceptional communication, problem solving, and proficiency with MyChart and EHR systems. Travel to off-site locations may be required.

Qualifications

• High School Diploma or GED is required.
• Prior healthcare registration experience preferred.
• Typing speed of 40+ WPM and basic math skills required.
• Familiar with Microsoft Office and basic computer skills.
• Knowledge of medical terminology and ICD-9 coding preferred.
• Excellent communication and interpersonal skills.

Responsibilities

• Serve as the primary point of contact between patients and physician practices.
• Greet patients and community members respectfully and provide excellent customer service.
• Answer, route and manage internal and external calls.
• Schedule, reschedule and cancel patient appointments and services.
• Enter patient scheduling information into the computer system accurately and promptly.
• Process patients as they present for appointments.
• Process admission paperwork and perform basic insurance verification.
• Obtain, complete and verify patient demographic and insurance information.
• Correct registration errors.
• Record lobby wait-time indicators.
• Calculate patient liabilities and collect and process patient payments.
• Reconcile the cash drawer at the close of the day.
• Perform charge entry for external services as necessary.
• Schedule referrals and follow-up appointments.
• Assist patients with online scheduling and MyChart.
• Assist patients in obtaining referrals and record referrals on the tracking tool.
• Obtain or assist with obtaining authorizations and pre-certifications for procedures.
• Pull, file, maintain and route patient charts according to office policy.
• Verify prescription benefits in the electronic health record.
• Refer patients to financial counselors when needed.
• Complete accounts in revenue cycle software.
• Occasionally cover other physician practice locations as needed.
• Troubleshoot and resolve problems promptly, maintain patient flow, and inform the supervisor of department and patient issues.

Skills

Patient Scheduling

Typing (40+ WPM)

Microsoft Office

Medical Terminology

Problem Solving

Customer Service

Excellent Communication

Interpersonal Skills

Education

High School Diploma or GED

Tools

MyChart

Tracking Tool

Electronic Health Record

Computer System

Job description

• Serve as the primary point of contact between patients and physician practices
• Greet patients and community members respectfully and provide excellent customer service
• Answer, route and manage internal and external calls
• Schedule, reschedule and cancel patient appointments and services
• Enter patient scheduling information into the computer system accurately and promptly
• Process patients as they present for appointments
• Process admission paperwork and perform basic insurance verification
• Obtain, complete and verify patient demographic and insurance information
• Correct registration errors
• Record lobby wait-time indicators
• Calculate patient liabilities and collect and process patient payments
• Reconcile the cash drawer at the close of the day
• Perform charge entry for external services as necessary
• Schedule referrals and follow-up appointments
• Assist patients with online scheduling and MyChart
• Assist patients in obtaining referrals and record referrals on the tracking tool
• Obtain or assist with obtaining authorizations and pre-certifications for procedures
• Pull, file, maintain and route patient charts according to office policy
• Verify prescription benefits in the electronic health record
• Refer patients to financial counselors when needed
• Complete accounts in revenue cycle software
• Occasionally cover other physician practice locations as needed
• Troubleshoot and resolve problems promptly, maintain patient flow, and inform the supervisor of department and patient issues

Requirements

• High School Diploma or GED (required)
• Prior experience in patient registration/healthcare (preferred)
• Basic knowledge of Microsoft Office products
• Typing and computer skills, including 40+ WPM typing skills
• Basic math skills
• Knowledge of medical terminology and ICD-9 coding (preferred)
• Excellent communication and interpersonal skills
• Ability to engage with staff and patients in a professional manner
• Problem solving skills
• Ability to provide care appropriate to the age of patients served
• Required to exercise universal precautions, use personal protective equipment and learn infection-control policies
• Required to car travel to off-site locations occasionally
• Long-distance or air travel as needed, not to exceed 10% travel

Core Competencies

Demonstrates proficiency in patient registration, scheduling, and insurance verification while providing exceptional customer service. Capable of managing patient flow and resolving issues efficiently in a healthcare setting.

Highest-signal resume keywords

• Patient Registration
• Insurance Verification
• Microsoft Office
• Medical Terminology
• Problem Solving

Hard Skills

• Patient Scheduling
• ICD-9 Coding
• Typing Skills (40+ WPM)
• Basic Math Skills
• Charge Entry
• Revenue Cycle Software
• Data Entry
• Cash Handling
• Referral Management
• Electronic Health Record

Soft Skills

• Excellent Communication
• Interpersonal Skills
• Professional Engagement
• Problem Solving
• Customer Service

Certifications & Qualifications

• High School Diploma
• GED

Industry Keywords

• Healthcare
• Patient Care
• Universal Precautions
• Infection Control
• Patient Flow

Tools & Technologies

• MyChart
• Computer System
• Tracking Tool