Clinic Business Operations Representative 2

Jobtailor; Miami (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

Jobtailor in Miami is seeking an experienced medical front desk administrator to support daily clinical operations and pre/post care coordination. You will handle patient intake, record review, and insurance information while maintaining strict confidentiality and high service standards.

The role requires strong communication skills, a minimum of 3 years in a related setting, and proficiency with clinical software.

Qualifications

• High school diploma or equivalent required.
• Minimum 3 years of relevant experience.
• Ability to maintain confidentiality of all information.
• Adherence to University and unit-level policies and procedures
• Safeguarding University assets

Responsibilities

• Facilitate prompt resolution of problems related to pre and post care arising in daily clinical operations
• Perform general administrative and receptionist functions
• Answer incoming calls and efficiently manage patients
• Acquire necessary patient care information and records
• Assist patients in a courteous, efficient, and professional manner
• Ensure adherence to divisional and departmental service standards
• Manage expectations surrounding pre and post patient care
• Obtain or review patient demographic information, insurance information, and referral numbers
• Review clinical records for completeness, including authorizations, signatures, missing data, and other patient information
• Triage incoming calls, respond to questions, direct calls, and document messages in appropriate software

Skills

Patient Records Management

Triage

Call Management

Insurance Information Handling

Communication Skills

Education

High School Diploma or Equivalency

Tools

Clinical Software

Job description

• Facilitate prompt resolution of problems related to pre and post care arising in daily clinical operations


• Perform general administrative and receptionist functions


• Answer incoming calls and efficiently manage patients


• Acquire necessary patient care information and records


• Assist patients in a courteous, efficient, and professional manner


• Ensure adherence to divisional and departmental service standards


• Manage expectations surrounding pre and post patient care


• Obtain or review patient demographic information, insurance information, and referral numbers


• Review clinical records for completeness, including authorizations, signatures, missing data, and other patient information


• Triage incoming calls, respond to questions, direct calls, and document messages in appropriate software


• Greet visitors and callers, handle inquiries, and direct them to appropriate employees


• Work cooperatively with fellow employees to solve problems and improve practice workflow


• Provide coverage for coworkers as assigned or needed


• Develop and promote effective communication methods with physicians, managers, peers, trainees, and staff


• Maintain confidentiality of all information


• Adhere to University and unit-level policies and procedures and safeguard University assets

Requirements

• High school diploma or equivalent


• Minimum 3 year of relevant experience


• Ability to maintain confidentiality of all information


• Adherence to University and unit-level policies and procedures


• Safeguarding University assets

Core Competencies

Demonstrates strong administrative and communication skills while ensuring adherence to confidentiality and service standards in clinical operations. Capable of efficiently managing patient interactions and maintaining accurate records.

Highest-signal resume keywords

• Patient Care Management


• Confidentiality Maintenance


• Administrative Functions


• Effective Communication


• Problem Resolution

Hard Skills

• Patient Record Management


• Data Review


• Triage


• Call Management


• Insurance Information Handling

Soft Skills

• Courteous Interaction


• Cooperative Teamwork


• Professionalism

Industry Keywords

• University Policies


• Service Standards


• Clinical Operations


• Patient Demographics


• Referral Management

Tools & Technologies

• Clinical Software