Customer Service Coordinator

Baptist Memorial Health Care; Starkville (MS); On-site; USD 32,000 - 42,000; Full time

Job summary

Baptist Memorial Health Care in Starkville, MS seeks a billing clerk to support patient interactions, verify insurance, and ensure accurate billing. You will process appointments, reconcile charges, and assist with financial counseling.

This role requires knowledge of departmental and corporate policies, professional communication, and confidentiality. Overtime and callback may be required to maintain daily operations and service levels.

Qualifications

• Ability to communicate clearly and effectively in written, oral, and verbal English to achieve high productivity.
• Associates Degree or medical trade completion preferred.

Responsibilities

• Verifies insurance, communicates with carriers for reimbursement.
• Performs daily and monthly close out procedures for internal controls and cash balancing.
• Maintains knowledge of insurance co-pays, deductibles, and workers' compensation protocols to ensure accurate billing information.
• Promotes customer satisfaction with professional communication and demeanor.
• Possesses knowledge of corporate policies as they relate to clinic operations.
• Answers telephones and directs messages to maintain workflow.
• Keeps files and records organized to promote confidentiality and efficiency.
• Coordinates data input (demographics/medical) and assists patients with financial counseling when appropriate.
• Performs other duties as assigned by the Clinic Manager.

Skills

Typing 30 wpm

10-key by touch

Customer relations

Windows basics

Medical terminology

Education

Associates Degree

Job description

Job Summary

Promotes a high level of customer satisfaction during patient interactions, requiring knowledge of departmental and corporate policies and procedures. Maintains accurate and timely billing information, processes appointments, and daily reconciles charge and payment entries and bank deposit. Incumbents are subject to overtime and callback as required. Performs other duties as assigned.

Overview

Promotes a high level of customer satisfaction during patient interactions, requiring knowledge of departmental and corporate policies and procedures. Maintains accurate and timely billing information, processes appointments, and daily reconciles charge and payment entries and bank deposit. Incumbents are subject to overtime and callback as required. Performs other duties as assigned.

Responsibilities

• Verifies insurance, communicates regularly with carriers and other regulatory agencies for reimbursement purposes.


• Performs daily and monthly close out procedures for internal controls and cash balancing.


• Maintains working knowledge of insurance co-pays and deductible, and workman's compensation protocols to ensure accurate and compliant billing information.


• Promotes customer satisfaction while maintaining a positive, professional manner in both verbal and nonverbal communication.


• Possesses comprehensive knowledge of corporate policies and procedures as they relate to clinic operations.


• Answers telephones, takes and directs messages on a timely basis according to the direction and location appropriate to maintain continuous work flow.


• Maintains an organized and efficient work environment by keeping files and records neat and orderly to promote a smooth work flow and to ensure confidentiality.


• Coordinates resources necessary to input accurate data, both demographic and medical, collect appropriate fees at time of service and assist patient with financial counseling when appropriate.


• Carries out all other duties assigned by the Clinic Manager in a timely manner.


• Completes assigned goals.

Specifications

Experience

Minimum Required

• One year's current experience with insurance billing and/or medical collection and medical terminology.

Preferred/Desired

• One year's current experience with insurance billing and/or medical collection and medical terminology.

Education

Minimum Required

• Skill in communicating clearly and effectively using standard English in written, oral and verbal format to achieve high productivity and efficiency. Skill to write legibly and record information accurately as necessary to perform job duties.

Preferred/Desired

• Collegiate or medical trade completion. Associates Degree

Training

Preferred/Desired

Special Skills

Minimum Required

• Type 30 wpm, 10 key experience, Excellent customer relations skills. Basic knowledge of Windows applications. Current knowledge of medical terminology.

Preferred/Desired

• Proficient with 10-key.

Licensure

• None