Patient Service Representative, Hospital

Jobtailor; Winston-Salem (NC); On-site; USD 32,000 - 42,000; Full time

Job summary

Jobtailor is seeking a Registration Specialist to support patient intake for admission, partial hospitalization, and outpatient services at our Winston-Salem facility. You will verify insurance, obtain authorizations, coordinate scheduling, and maintain accurate patient records.

In a fast-paced setting, you will manage deposits, updates, and communications with patients and departments, ensuring smooth flow of care and timely payments.

Qualifications

• High school diploma or GED required.
• Bachelor's degree preferred.
• Accurate spelling and attention to detail required.
• Must be able to key 40 wpm.
• Knowledge of patient registration, insurance, and hospital billing preferred.
• Medical terminology knowledge and understanding of third party reimbursement preferred.
• Excellent communication skills and customer services skills required.
• Must be able to push a wheelchair with patient and maneuver through doors, ramps and elevators.
• Must respond quickly to medical STATS and emergencies.

Responsibilities

• Register or pre-register all scheduled patients for admission, partial hospitalization, and outpatient services.
• Verify insurance coverage and obtain authorization for services requiring authorization, pre-certification, and/or referral.
• Coordinate with patients and scheduling departments to reschedule procedures until authorization or patient payment can be arranged.
• Request upfront payment of deposits from the responsible party.
• Update schedules for cancellations, rescheduling, and other changes on an ongoing basis.

Skills

Excellent communication skills

Customer service skills

Attention to detail

Typing 40 WPM

Education

High School Diploma

GED

Bachelor's Degree preferred

Job description

• Register or pre-register all scheduled patients for admission, partial hospitalization, and outpatient services
• Verify insurance coverage and obtain authorization for services requiring authorization, pre-certification, and/or referral
• Coordinate with patients and scheduling departments to reschedule procedures until authorization or patient payment can be arranged
• Request upfront payment of deposits from the responsible party
• Update schedules for cancellations, rescheduling, and other changes on an ongoing basis
• Frequently walk between different areas and sit frequently

Requirements

• High School Diploma or GED required
• Bachelor's Degree preferred
• Accurate spelling and attention to detail required
• Must be able to key 40 wpm
• Knowledge of patient registration, insurance, and hospital billing preferred
• Medical terminology knowledge and understanding of third party reimbursement preferred
• Excellent communication skills and customer services skills required
• Must be able to push a wheelchair with patient in it and maneuver through doors, up/down ramps and elevators
• Must be able to respond quickly to medical STATS and emergencies
• Must be able to lift 20-50 pounds occasionally
• Must be able to work in a fast-paced environment with numerous interruptions

Core Competencies

Demonstrates expertise in patient registration, insurance verification, and hospital billing processes, with a strong focus on accuracy and attention to detail. Possesses excellent communication and customer service skills to effectively coordinate with patients and healthcare staff in a fast-paced environment.

Highest-signal resume keywords

• Patient Registration
• Insurance Verification
• Medical Terminology
• Customer Service Skills
• Attention to Detail

Hard Skills

• Patient Registration
• Insurance Verification
• Hospital Billing
• Medical Terminology
• Typing 40 WPM

Soft Skills

• Excellent Communication Skills
• Customer Service Skills

Certifications & Qualifications

• High School Diploma
• GED

Industry Keywords

• Third Party Reimbursement
• Fast-Paced Environment
• Medical STATS
• Patient Payment
• Authorization