Customer Service Coordinator

Baptist Memorial Health Care; Memphis (TN); On-site; USD 32,000 - 42,000; Full time

Job summary

Baptist Memorial Health Care is seeking a Billing/Insurance Clerk to support patient billing, verify insurance, and manage data input and financial counseling. The role requires basic knowledge of policies, accurate data entry, and courteous communication with patients and carriers.

The position emphasizes timely billing, accountability for cash handling, and adherence to confidentiality in a fast-paced clinic setting.

Qualifications

• One year's current experience with insurance billing and/or medical collection and medical terminology.
• Skill to write legibly and record information accurately as necessary to perform job duties.

Responsibilities

• Verifies insurance, communicates with carriers for reimbursement.
• Performs daily close out procedures for internal controls and cash balancing.
• Maintains knowledge of co-pays, deductibles, and workers' compensation protocols for billing accuracy.
• Maintains professional communication with customers to ensure satisfaction.
• Follows clinic policies and coordinates data input, patient fees, and financial counseling.
• Answers phones and directs messages to maintain workflow.
• Keeps files and records organized to protect confidentiality.
• Supports input of demographic and medical data for billing purposes.
• Assists Clinic Manager with additional duties and goals.

Skills

Type 30 wpm

10-key

Windows applications

Medical terminology

Education

Associates Degree

Collegiate or medical trade completion

Tools

None

Job description

Job Summary

Promotes a high level of customer satisfaction during patient interactions, requiring knowledge of departmental and corporate policies and procedures. Maintains accurate and timely billing information, processes appointments, and daily reconciles charge and payment entries and bank deposit. Incumbents are subject to overtime and callback as required. Performs other duties as assigned.

Overview

Promotes a high level of customer satisfaction during patient interactions, requiring knowledge of departmental and corporate policies and procedures. Maintains accurate and timely billing information, processes appointments, and daily reconciles charge and payment entries and bank deposit. Incumbents are subject to overtime and callback as required. Performs other duties as assigned.

Responsibilities

• Verifies insurance, communicates regularly with carriers and other regulatory agencies for reimbursement purposes.


• Performs daily and monthly close out procedures for internal controls and cash balancing.


• Maintains working knowledge of insurance co-pays and deductible, and workman's compensation protocols to ensure accurate and compliant billing information.


• Promotes customer satisfaction while maintaining a positive, professional manner in both verbal and nonverbal communication.


• Possesses comprehensive knowledge of corporate policies and procedures as they relate to clinic operations.


• Answers telephones, takes and directs messages on a timely basis according to the direction and location appropriate to maintain continuous work flow.


• Maintains an organized and efficient work environment by keeping files and records neat and orderly to promote a smooth work flow and to ensure confidentiality.


• Coordinates resources necessary to input accurate data, both demographic and medical, collect appropriate fees at time of service and assist patient with financial counseling when appropriate.


• Carries out all other duties assigned by the Clinic Manager in a timely manner.


• Completes assigned goals.

Specifications

Experience

Minimum Required

• One year's current experience with insurance billing and/or medical collection and medical terminology.

Preferred/Desired

• One year's current experience with insurance billing and/or medical collection and medical terminology.

Education

Minimum Required

• Skill in communicating clearly and effectively using standard English in written, oral and verbal format to achieve high productivity and efficiency. Skill to write legibly and record information accurately as necessary to perform job duties.

Preferred/Desired

• Collegiate or medical trade completion. Associates Degree

Training

Preferred/Desired

Special Skills

Minimum Required

• Type 30 wpm, 10 key experience, Excellent customer relations skills. Basic knowledge of Windows applications. Current knowledge of medical terminology.

Preferred/Desired

• Proficient with 10-key.

Licensure

• None