Clinical Office Coordinator

Jobtailor; Newton (MA); On-site; USD 42,000 - 48,000; Full time

Job summary

Jobtailor seeks a friendly front desk assistant in Newton, MA to greet patients, manage check-in/out, and coordinate appointments with healthcare providers.

The role emphasizes exceptional customer service, accurate EHR documentation, and cash/insurance data handling in a busy medical office.

Candidates should have a High School Diploma (Associate's preferred), 1+ year of healthcare admin experience, and proficiency with Epic and scheduling software; strong organization is essential.

Qualifications

• High School Diploma or equivalent required.
• Associate's degree in health-related field preferred.
• 1+ year of experience in a healthcare or medical office setting.
• Epic experience preferred.
• Excellent customer service and interpersonal skills.
• Strong organizational and multitasking abilities with attention to detail.

Responsibilities

• Manage front desk activities and patient flow.
• Coordinate patient appointments with providers and staff.
• Greet patients and visitors in a friendly, professional manner.
• Answer phone calls, respond to inquiries, and provide service information.
• Process payments, co-pays, and insurance details as required.
• Maintain accurate documentation in the EHR system.
• Inventory management and general office duties as needed.

Skills

Customer Service

Interpersonal Skills

Problem-Solving

Professionalism

Calm Under Pressure

Discretion

Attention to Detail

Multitasking

Education

High School Diploma

Associate's Degree (Preferred)

Tools

Epic

Electronic Health Records (EHR)

Scheduling Software

Computer Systems

Job description

• Manage front desk activities
• Coordinate patient appointments
• Provide excellent customer service to patients and visitors
• Greet patients and visitors in a friendly and professional manner
• Answer phone calls, respond to inquiries, and provide information about services, appointment availability, and general office policies
• Schedule and confirm patient appointments, coordinating with healthcare providers and staff to optimize appointment availability
• Manage patient check-in and check-out processes
• Ensure accurate documentation and update patient information in electronic health records (EHR) systems
• Collect and process patient payments, co-pays, and insurance information as required
• Manage inventory and supplies
• Perform other duties as assigned according to clinic business needs

Demonstrates expertise in managing front desk activities, coordinating patient appointments, and providing exceptional customer service in a healthcare setting. Proficient in electronic health records (EHR) systems and knowledgeable in medical terminology and insurance processes.

Requirements

• High School Diploma or equivalent required
• Associate's degree in a health related or management field preferred
• 1+ years of experience in a similar administrative role, preferably in a healthcare or medical office setting
• Epic experience preferred
• Excellent customer service and interpersonal skills
• Strong organizational and multitasking abilities, with attention to detail and accuracy
• Proficiency in using computer systems, electronic health records, and scheduling software
• Knowledge of medical terminology, insurance processes, and general office procedures in a healthcare setting
• Ability to handle sensitive and confidential information with professionalism and discretion
• Strong problem-solving skills and the ability to remain calm and composed in high-pressure situations

Core Competencies

Demonstrates expertise in managing front desk activities, coordinating patient appointments, and providing exceptional customer service in a healthcare setting. Proficient in electronic health records (EHR) systems and knowledgeable in medical terminology and insurance processes.

Highest-signal resume keywords

• Customer Service
• Electronic Health Records (EHR)
• Appointment Scheduling
• Organizational Skills
• Medical Terminology

ATS Optimization Keywords

Hard Skills

• Appointment Coordination
• Patient Check-In
• Patient Check-Out
• Payment Processing
• Documentation Accuracy
• Scheduling Software Proficiency
• Inventory Management
• Insurance Information Handling
• Multitasking
• Attention to Detail

Soft Skills

• Interpersonal Skills
• Problem-Solving
• Professionalism
• Calm Under Pressure
• Discretion

Certifications & Qualifications

• High School Diploma
• Associate's Degree (Preferred)

Industry Keywords

• Healthcare
• Medical Office
• Patient Services
• Office Procedures
• Confidential Information

Tools & Technologies

• Epic
• Electronic Health Records (EHR)
• Computer Systems
• Scheduling Software