Patient Service Associate – PSA

Jobtailor; Hillsborough (NC); On-site; USD 36,000 - 48,000; Full time

Job summary

Jobtailor seeks a healthcare administrative associate to coordinate clinic operations and support daily workflows. You will review next-day patients, prepare charts, enter pre-visit orders, and manage check-in in Maestro Care, ensuring accurate patient data and timely communication with clinicians.

The role emphasizes HIPAA and Medicare compliance, accurate billing, and courteous patient service. Strong organization, data entry skills, and the ability to handle multiple tasks at once are

Qualifications

• Knowledge of basic grammar and mathematics.
• Minimum one year of direct patient or public service experience; healthcare preferred.
• Experience coordinating multiple tasks.
• Strong verbal and written communication.
• Basic PC and data entry skills.
• Knowledge of medical terminology and telephone etiquette.

Responsibilities

• Coordinate and perform administrative tasks supporting daily clinic operations.
• Prepare for clinic visits by reviewing next-day patients and preparation activities.
• Enter pre-visit orders and prepare new patient charts.
• Check in patients and verify patient identity and demographic information in Maestro Care.
• Educate patients on required forms and obtain signatures.
• Collect and post copayments and account balances.
• Explain billing and determine cash collection amounts based on insurance plans.
• Return medical records and attach HIPAA/Medicare documents to encounter forms.

Skills

Verbal and written communication

Organization and prioritization

Customer service

Multitasking

Interpersonal skills

Tools

Maestro Care

Data Entry

Insurance Verification Systems

Job description

• Coordinate and perform administrative tasks supporting daily clinic operations
• Prepare for clinic visits by reviewing next-day patients and completing preparation activities
• Enter pre-visit orders and prepare new patient charts
• Pick up X-rays, office charts, medical records, reports, petty cash, and collections bag
• File history sheets, ancillary reports, and required patient-record documentation
• Return medical records
• Attach HIPAA/Medicare documents to encounter forms
• Check in patients and verify patient identity and demographic information in Maestro Care
• Edit Maestro Care and complete check-in files and alerts
• Identify the appropriate patient account for each visit
• Educate patients on required forms and obtain signatures
• Collect and post copayments and account balances
• Imprint chart and requisition/transmittal documents
• Copy, file, and distribute insurance cards
• Coordinate labs and procedures and maintain private physician office charts
• Prepare, investigate, audit, and batch encounter forms or post charges in Maestro Care
• Schedule tests, procedures, and return appointments
• Complete and distribute ancillary service requisitions
• Explain billing and determine cash collection amounts based on insurance plans
• Check out patients
• Answer telephone calls and take and deliver messages to physicians, nurses, and others
• Report medical information from patients and referring physicians accurately, completely, and timely
• Disseminate messages according to practice communication standards

Requirements

• Knowledge of basic grammar and mathematical principles normally acquired through high school education
• Minimum of one year of work experience directly communicating and providing service to patients or the public; preferably in a healthcare-related field
• Experience effectively coordinating multiple tasks or activities
• Strong verbal and written communication
• Basic PC and data entry skills
• Knowledge of medical terminology and telephone etiquette
• Ability to organize and prioritize work
• Ability to provide oral and written instructions
• Ability to interact tactfully with customers and establish and maintain effective relationships
• Ability to apply departmental policies, rules, and regulations relating to verifying patient information, collecting payments, and maintaining records and forms
• Schedule availability: 8am–5pm, Monday–Friday

Core Competencies

Demonstrates proficiency in administrative tasks within a healthcare setting, including patient check-in, medical record management, and effective communication with patients and healthcare professionals. Capable of coordinating multiple tasks while ensuring compliance with HIPAA and Medicare regulations.

Highest-signal resume keywords

• Maestro Care
• Medical Terminology
• Patient Check-In
• Data Entry
• Verbal And Written Communication

Hard Skills

• Data Entry
• Medical Terminology
• Patient Check-In
• Insurance Verification
• Record Management
• Billing Procedures
• Appointment Scheduling
• Document Preparation
• Task Coordination
• Cash Collection

Soft Skills

• Effective Communication
• Organizational Skills
• Customer Service
• Interpersonal Skills
• Prioritization

Industry Keywords

• HIPAA
• Medicare
• Healthcare Administration
• Patient Records
• Ancillary Services

Tools & Technologies

• Maestro Care