Clinic Admin & Front Desk Specialist

5110 Massachusetts Eye and Ear Infirmary; Boston (MA); On-site; USD 25,000 - 32,000; Full time

Job summary

5110 Massachusetts Eye and Ear Infirmary is seeking an administrative assistant to support physicians in the Vision Rehab Department. You will manage appointments, greet patients, answer calls, and handle billing and records with care in a high-volume ambulatory clinic.

The role requires strong organizational skills, detail orientation, and excellent customer service. On-site work at 243-245 Charles Street with a 40-hour schedule and competitive hourly pay.

Qualifications

• High School Diploma required; healthcare office experience is a plus.
• Experience handling patient scheduling, billing forms, and records is preferred.
• Strong written and verbal communication; ability to manage multiple tasks.

Responsibilities

• Make patient appointments and maintain appointment records.
• Greet and assist patients at the front desk.
• Answer telephones and schedule routine inquiries.
• File materials in patient folders and print schedules.
• Process patient billing forms and scan to medical record.
• Request patient records and lab results when needed.
• Open and distribute mail or faxes; type forms and memos.
• Accept co-payments and verify registrations for accuracy.
• Handle messages for prior authorizations and referrals.
• Monitor waiting room and assist with patient flow.

Skills

Scheduling appointments

Customer service

Phone etiquette

Medical billing

Records management

Confidentiality

Teamwork

Education

High School Diploma

Tools

Microsoft Office

Patient records system

Job description

5110 Massachusetts Eye and Ear Infirmary is seeking an administrative assistant to support physicians in the Vision Rehab Department. You will manage appointments, greet patients, answer calls, and handle billing and records with care in a high-volume ambulatory clinic.

The role requires strong organizational skills, detail orientation, and excellent customer service. On-site work at 243-245 Charles Street with a 40-hour schedule and competitive hourly pay.