Ambulatory Clinic Assistant & Patient Concierge

Massachusetts Eye and Ear; Boston (MA); On-site; USD 24,000 - 32,000; Full time

Job summary

Massachusetts Eye and Ear Infirmary is seeking an Administrative Support Specialist for the Vision Rehab Department. Under supervision, you will manage patient appointments, greet visitors, answer calls, collect copays, and help maintain confidential records in a high-volume ambulatory clinic.

This role emphasizes organization, accuracy, and customer service, with duties including filing, scanning, processing forms, and coordinating with physicians and staff to ensure smooth patient flow.

Qualifications

• Experience in healthcare office settings preferred.
• Must have strong communication and organizational skills.
• Able to handle multiple tasks and prioritize.

Responsibilities

• Schedule patient appointments and maintain appointment records.
• Greet patients and answer phones with high level of customer service.
• Process copayments and manage billing forms.
• Prepare and file materials in patient folders and print schedules.
• Scan documents to patient medical records and retrieve records.

Skills

Office suite proficiency

Time management

Communication skills

Customer service

Telephone handling

Education

High School Diploma or Equivalent

Tools

Phone system

Scanner/Printer

Office equipment

Job description

Massachusetts Eye and Ear Infirmary is seeking an Administrative Support Specialist for the Vision Rehab Department. Under supervision, you will manage patient appointments, greet visitors, answer calls, collect copays, and help maintain confidential records in a high-volume ambulatory clinic.

This role emphasizes organization, accuracy, and customer service, with duties including filing, scanning, processing forms, and coordinating with physicians and staff to ensure smooth patient flow.