Vision Rehab Front Desk Admin & Scheduling

Mass General Brigham; Boston (MA); On-site; USD 23,000 - 32,000; Full time

Job summary

Mass General Brigham’s Vision Rehab Department seeks an administrative support specialist to assist physicians in a high-volume ambulatory clinic. You will manage front desk tasks, schedule appointments, greet patients, collect copayments, and handle confidential information.

Responsibilities include answering phones, processing billing forms, routing medical records, and supporting patient flow. Onsite role located at 243-245 Charles Street.

Qualifications

• High school diploma or equivalent is required.
• 0–1 year healthcare office experience is expected.
• Experience in a patient-facing front desk role is beneficial.

Responsibilities

• Make patient appointments and maintain appointment records.
• Greet and assist patients.
• Answer telephones, assist callers with routine inquiries, and schedule appointments.
• File materials in patient folders, and print appointment schedules.
• Process patient billing forms and scan documents to patient medical record.
• Call for patient medical records and laboratory test results.
• Open and distribute mail or faxes.
• Type forms, records, schedules, memos, etc., as directed.
• May be required to accept co-payments.
• Handles, screens and/or takes messages related to prior authorizations, referrals, and verify registrations for accuracy.
• May monitor patients in waiting room and respond to any needs for information.
• Assists in patient flow processes.

Skills

Office Suite

Front desk

Time management

Communication

Phone handling

Education

High School Diploma or Equivalent

Job description

Mass General Brigham’s Vision Rehab Department seeks an administrative support specialist to assist physicians in a high-volume ambulatory clinic. You will manage front desk tasks, schedule appointments, greet patients, collect copayments, and handle confidential information.

Responsibilities include answering phones, processing billing forms, routing medical records, and supporting patient flow. Onsite role located at 243-245 Charles Street.