Vision Rehab Clinic Assistant — Patient Concierge

Massachusetts Eye and Ear Infirmary - MEI; Boston (MA); On-site; USD 24,000 - 32,000; Full time

Job summary

Massachusetts Eye and Ear Infirmary in Boston is seeking an administrative support professional for the Vision Rehab Department. You will serve as the primary interface between patients and providers in a high-volume ambulatory clinic, handling scheduling, check-ins, and billing tasks with accuracy and courtesy.

Under the supervision of the Practice Manager and Medical Director, you will manage confidential records, greet patients, answer phones, and maintain smooth patient flow.

Qualifications

• High School Diploma or Equivalent required.
• Healthcare office experience 0-1 year preferred.
• Basic Proficiency with all Office Suite.
• Ability to manage time and communicate clearly in writing.
• Organized, able to handle multiple tasks and maintain confidentiality.

Responsibilities

• Make patient appointments and maintain appointment records.
• Greet and assist patients.
• Answer telephones, assist callers with routine inquiries, and schedule appointments.
• File materials in patient folders, and print appointment schedules.
• Process patient billing forms and scan documents to patient medical record.
• Call for patient medical records and laboratory test results.
• Open and distribute mail or faxes.
• Type forms, records, schedules, memos, etc.

Skills

Office etiquette

Customer service

Time management

Phone handling

multitasking

Education

High School Diploma or Equivalent

Tools

Microsoft Office

Job description

Massachusetts Eye and Ear Infirmary in Boston is seeking an administrative support professional for the Vision Rehab Department. You will serve as the primary interface between patients and providers in a high-volume ambulatory clinic, handling scheduling, check-ins, and billing tasks with accuracy and courtesy.

Under the supervision of the Practice Manager and Medical Director, you will manage confidential records, greet patients, answer phones, and maintain smooth patient flow.