Client Support & Resolution Specialist (Hybrid/Remote)

Vatic Outsourcing; Marietta (GA); Hybrid; USD 22,000 - 33,000; Part time

Job summary

Vatic Outsourcing, a growing boutique telecommunications consulting firm, seeks a Support and Resolution Specialist to assist clients and internal staff with orders, pricing requests, and account management. The role involves client interface, follow-up, and escalation of issues.

This position starts part-time up to 29 hours with a path to full-time after training (3–6 months). Some evenings and weekends required. Office environment with remote flexibility.

Qualifications

• College degree preferred.
• Experience in customer service.
• Ability to diagnose and articulate technical issues.

Responsibilities

• Process orders and pricing requests for clients.
• General account management and client interfacing, with follow-up.
• Escalate issues as required to resolve client needs.

Skills

Effective communication

Troubleshooting

Customer service

Education

College Degree

Job description

Vatic Outsourcing, a growing boutique telecommunications consulting firm, seeks a Support and Resolution Specialist to assist clients and internal staff with orders, pricing requests, and account management. The role involves client interface, follow-up, and escalation of issues.

This position starts part-time up to 29 hours with a path to full-time after training (3–6 months). Some evenings and weekends required. Office environment with remote flexibility.