Client Success & Route Ops Manager (Bonus + Company Car)

Canteen North America; Galesburg (MI); On-site; USD 57,000 - 62,000; Full time

Benefits offered by this job

Yearly Bonus Opportunity

Company Car

Job summary

Canteen in the United States is seeking a Customer Service Manager to lead client accounts and oversee route operations. You will supervise 5–10 Route Drivers, conduct site visits, resolve service issues, and drive customer satisfaction and account growth.

The ideal candidate is organized, proactive, and skilled at building lasting client relationships in a fast-paced environment. Strong communication and MS Office proficiency are essential.

Qualifications

• Customer service experience is essential with strong client relationship skills.
• Experience managing teams of 5–10 associates is highly desirable.
• Ability to stay organized and adaptable in a fast-paced environment.
• Proactive, service-oriented mindset with strong problem-solving abilities.

Responsibilities

• Site visits and client retention are primary responsibilities.
• Directly supervise 5–10 Route Drivers and support staff; coach and train.
• Assist branches with grand openings and ensure compliance with standards.
• Develop and implement action plans to improve client satisfaction and profitability.
• Coordinate efforts to enhance retention and the customer experience at POS.

Skills

Customer service experience

Team leadership

Strong communication

Microsoft Office

Education

Bachelor's degree preferred

Associate degree acceptable

Tools

Microsoft Office

Job description

Canteen in the United States is seeking a Customer Service Manager to lead client accounts and oversee route operations. You will supervise 5–10 Route Drivers, conduct site visits, resolve service issues, and drive customer satisfaction and account growth.

The ideal candidate is organized, proactive, and skilled at building lasting client relationships in a fast-paced environment. Strong communication and MS Office proficiency are essential.