Route & Account Manager — Bonus & Company Car

Compass Group USA; Phoenix (AZ); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical

Vision

Life Insurance/ AD

Disability Insurance

Retirement Plan

Paid Time Off

Holiday Time Off

Associate Shopping Program

Health and Wellness Programs

Discount Marketplace

Identity Theft Protection

Pet Insurance

Employee Assistance Program

Flexible Spending Accounts (FSAs)

Personal Leave

Job summary

Canteen, part of Compass Group USA, seeks a Customer Service Manager to lead route and account management in Phoenix, AZ. You will oversee drivers, ensure product availability, and be the main contact for client inquiries, driving satisfaction and retention.

Ideal candidates bring leadership, strong communication, and at least 3+ years in customer service and driving, with the ability to manage multiple priorities and build solid client relationships.

Qualifications

• Bachelor's degree preferred; two-year college degree acceptable.
• Strong leadership and mentoring frontline teams.
• Experience managing employee performance with coaching and corrective action.
• Experience training, onboarding, and developing employees to achieve objectives.
• Route management, retail or food & beverage merchandising experience preferred.
• 3+ years of customer service; minimum 2 years related experience.
• 3 years of driving experience required.
• Valid Non-CDL Class C license with good driving record.
• Ability to operate material handling equipment.

Responsibilities

• Deliver exceptional customer experience while overseeing day-to-day operations.
• Manage route drivers and ensure product availability.
• Serve as primary contact for customer inquiries and concerns.
• Collaborate with drivers, clients, and operations to resolve issues.
• Support efficient operations and maintain service standards.
• Assist with site visits and client retention goals.
• Develop and implement account-level incremental sales plans.
• Drive compliance to merchandising and corporate standards.
• Perform route driver duties when needed.

Skills

Customer service experience

Leadership

Route management

Merchandising

Communication skills

Driving

Education

Bachelor's degree preferred; two-year college degree acceptable

Tools

Microsoft Office Suite

Route management software

Job description

Canteen, part of Compass Group USA, seeks a Customer Service Manager to lead route and account management in Phoenix, AZ. You will oversee drivers, ensure product availability, and be the main contact for client inquiries, driving satisfaction and retention.

Ideal candidates bring leadership, strong communication, and at least 3+ years in customer service and driving, with the ability to manage multiple priorities and build solid client relationships.