Customer Service & Ops Manager — Bonus+Company Vehicle

Canteen North America; Urbana (IL); On-site; USD 62,000 - 65,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life Insurance

Disability Insurance

Retirement Plan

Paid Time Off

Holiday Time Off

Commuter Benefits

Employee Assistance Program

FSAs

Parental Leave

Personal Leave

Job summary

Canteen is seeking a Customer Service Manager to lead daily operations, supervise route drivers, and ensure top-notch client satisfaction. You’ll collaborate with drivers, clients, and the operations team to resolve issues and maintain service standards.

The role emphasizes strong communication, leadership of frontline staff, and a focus on retention and profitability across accounts. Travel to client sites is required and a valid license is essential.

Qualifications

• Bachelor’s degree preferred; two-year college degree or equivalent accepted.
• Strong leadership with frontline teams experience.
• Experience managing performance with coaching and corrective action.
• Experience training, onboarding, developing employees to achieve objectives.
• Route management, retail or food & beverage merchandising experience preferred.
• 3+ years customer service experience; 2+ years related experience required.
• 3 years driving experience required.
• Valid Non-CDL Class C license and good driving record.
• Ability to operate or learn material handling equipment.
• Proficiency in Microsoft Office and route management software.
• Excellent communication skills.
• Must be able to travel to client sites.
• Must be passionate about world-class service.
• Must be able to lift 50 lbs.

Responsibilities

• Deliver exceptional customer experience while overseeing day-to-day operations.
• Manage route drivers and ensure product availability.
• Serve as primary contact for customer inquiries and concerns.
• Proactively resolve issues with drivers, clients, and operations team.
• Build strong relationships with clients and improve satisfaction and retention.
• Drive compliance to merchandising standards and safety protocols.
• Develop account-level sales plans and track profitability.
• Support operations with site visits, openings, and audits.
• Step in to fulfill Route Driver duties when needed.

Skills

Leadership

Customer service

Communication

Driving

Travel readiness

Microsoft Office

Route management

Merchandising

Education

Bachelor’s degree preferred

Two-year college degree acceptable

Tools

Microsoft Office

Route management software

Job description

Canteen is seeking a Customer Service Manager to lead daily operations, supervise route drivers, and ensure top-notch client satisfaction. You’ll collaborate with drivers, clients, and the operations team to resolve issues and maintain service standards.

The role emphasizes strong communication, leadership of frontline staff, and a focus on retention and profitability across accounts. Travel to client sites is required and a valid license is essential.