Route & Accounts Customer Experience Manager (Company Car)

Canteen North America; Sacramento (CA); On-site; USD 75,000 - 90,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life Insurance/ AD

Disability Insurance

Retirement Plan

Paid Time Off

Holiday Time Off

Associate Shopping Program

Health and Wellness Programs

Discount Marketplace

Identity Theft Protection

Pet Insurance

Commuter Benefits

Employee Assistance Program

Flexible Spending Accounts (FSAs)

Paid Parental Leave

Personal Leave

Job summary

Canteen is seeking a Customer Service Manager (CSM) to lead daily operations for office coffee, pantry, and refreshment services. You will manage route drivers, ensure product availability, and serve as the primary contact for inquiries and escalations.

You will collaborate with drivers, clients, and the operations team to resolve issues, optimize offerings, and support efficient routes while driving customer satisfaction and revenue growth in a dynamic workplace environment.

Qualifications

• A bachelor's degree is preferred; two-year college degree or the equivalent combination of education and experience is acceptable.
• Minimum of 3+ years’ experience in a customer service position, or a minimum of 2 years of related experience.
• 3 years driving experience required
• Valid Non-CDL Class C driver's license and good driving record

Responsibilities

• Responsible for site visits and client retention
• Assist branches with grand openings
• Ensure we are compliant with local and national account standards; review corporate compliance reporting
• Develop an account level incremental sales plan with local management; track performance and increase profitability
• Coordinate efforts to improve customer retention and client experience at the point of sale
• Build retail pricing opportunities and encourage repeat sales and introduce new products to increase revenue
• Drive compliance to merchandising standards
• Assess performance by location through audit reports
• When needed, perform the job functions of the Route Driver position, including driving a company vehicle over an established route to deliver products, render services by stocking and maintaining vending and related equipment

Skills

Customer service

Team leadership

Coaching

Communication

Problem solving

Education

Bachelor's degree preferred

Associate degree or equivalent acceptable

Tools

Microsoft Office Suite

Route management software

Job description

Canteen is seeking a Customer Service Manager (CSM) to lead daily operations for office coffee, pantry, and refreshment services. You will manage route drivers, ensure product availability, and serve as the primary contact for inquiries and escalations.

You will collaborate with drivers, clients, and the operations team to resolve issues, optimize offerings, and support efficient routes while driving customer satisfaction and revenue growth in a dynamic workplace environment.