Customer Experience & Field Ops Manager (Bonus Eligible)

Compass Group USA; Urbana (IL); On-site; USD 62,000 - 65,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life Insurance

Disability Insurance

Retirement Plan

Paid Time Off

Holiday Time Off

Job summary

Canteen, a part of Compass Group USA, is hiring a Customer Service Manager to lead daily operations, oversee route drivers, and ensure top-tier service for clients. You will be the main contact for inquiries, maintaining product availability and coordinating with drivers and operations to resolve issues promptly.

The ideal candidate has strong customer service experience, leadership skills, and the ability to manage multiple priorities while delivering world-class service to our clients and

Qualifications

• Bachelor’s degree preferred; two-year college degree or equivalent acceptable.
• 3+ years of customer service experience preferred; minimum 2 years of related experience required.
• 3 years driving experience required.
• Valid Non-CDL Class C driver’s license and good driving record.
• Proficiency in Microsoft Office Suite and route management software.

Responsibilities

• Deliver exceptional customer experience while overseeing day-to-day operations.
• Manage route drivers and ensure product availability.
• Act as primary contact for customer inquiries and concerns.
• Develop account-level sales plans and track performance to increase profitability.
• Drive compliance to merchandising standards and client retention.

Skills

Leadership

Communication

Customer service

Team management

Problem solving

Education

Bachelor’s degree preferred

Two-year college degree acceptable

Tools

Microsoft Office Suite

Route management software

Job description

Canteen, a part of Compass Group USA, is hiring a Customer Service Manager to lead daily operations, oversee route drivers, and ensure top-tier service for clients. You will be the main contact for inquiries, maintaining product availability and coordinating with drivers and operations to resolve issues promptly.

The ideal candidate has strong customer service experience, leadership skills, and the ability to manage multiple priorities while delivering world-class service to our clients and