Customer Experience & Route Operations Manager

Canteen North America; Stony Brook (NY); Presencial; USD 70.000 - 85.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical

Dental

Vision

Life Insurance/AD

Disability Insurance

Retirement Plan

Paid Time Off

Holiday Time Off

Descripción de la vacante

Canteen in New York region seeks a Customer Service Manager to oversee daily operations, manage route drivers, schedule work, ensure product availability, and be the primary contact for client inquiries.

The role emphasizes customer focus, organization, and proactive problem-solving while building strong client relationships and driving service excellence. Heavy travel to client sites is expected.

Formación

• Bachelor’s degree preferred; two-year college degree or the equivalent combination of education and experience is acceptable.
• 3+ years of customer service experience preferred; a minimum of 2 years of related experience required
• 3 years driving experience required
• Valid Non-CDL Class C driver's license (unless otherwise indicated by state) and good driving record
• Proficiency in Microsoft Office Suite (Excel, Word, Outlook, and PowerPoint) and route management software
• Excellent communication skills required

Responsabilidades

• Deliver exceptional customer experience while overseeing day-to-day operations
• Manage route drivers, scheduling, and product availability
• Serve as primary point of contact for customer inquiries and concerns
• Develop account level strategic plans and monitor profitability
• Collaborate with drivers and clients to resolve issues and improve retention
• Drive compliance to merchandising and standards across locations
• Perform route driving duties when needed on established routes

Conocimientos

Leadership experience

Customer service oriented

Coaching & development

Excellent communication

Route management exposure

3+ years customer service

3 years driving experience

Valid Non-CDL Class C license

MS Office Suite & route software

Educación

Bachelor’s degree preferred; two-year degree acceptable

Herramientas

Microsoft Office Suite

Route management software

Descripción del empleo

Canteen in New York region seeks a Customer Service Manager to oversee daily operations, manage route drivers, schedule work, ensure product availability, and be the primary contact for client inquiries.

The role emphasizes customer focus, organization, and proactive problem-solving while building strong client relationships and driving service excellence. Heavy travel to client sites is expected.