Customer Service & Accounts Manager — Bonus + Company Car

Compass Group USA; Galesburg (MI); On-site; USD 57,000 - 62,000; Full time

Benefits offered by this job

Yearly Bonus Opportunity

Company Car

Job summary

Canteen, a member of Compass Group USA, seeks a Customer Service Manager in Galesburg, MI to deliver exemplary service and manage client accounts while supporting route operations. You will supervise 5–10 route drivers, conduct on-site visits, and drive customer satisfaction, retention, and growth in a fast-paced setting.

The ideal candidate is customer-focused, organized, and proactive, with strong communication skills and the ability to build lasting client relationships.

Qualifications

• Bachelor's degree preferred; associate degree or equivalent will be considered.
• 3–4 years of customer service experience preferred, or minimum of 2 years of related experience.
• Route management, retail, merchandising, and/or food & beverage experience are strongly preferred.

Responsibilities

• Visit client sites and support client retention.
• Supervise, coach, train, and develop a team of 5–10 route drivers and support staff.
• Assist branches with grand openings.
• Ensure compliance with local and national account standards; review corporate compliance reporting.
• Develop action plans to improve service metrics and profitability.
• Create an account-level sales plan with local management; track performance.
• Coordinate efforts to improve customer retention and client experience at POS.
• Build pricing opportunities and introduce new products to increase revenue.
• Ensure adherence to merchandising standards across locations.
• Assess performance by location through quarterly evaluations.
• When needed, perform route driving duties on established routes.

Skills

Customer service

Team management

Communication skills

Microsoft Office

Education

Bachelor's degree preferred; associate degree considered

3-4 years customer service experience

Route management/merchandising experience preferred

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

Canteen, a member of Compass Group USA, seeks a Customer Service Manager in Galesburg, MI to deliver exemplary service and manage client accounts while supporting route operations. You will supervise 5–10 route drivers, conduct on-site visits, and drive customer satisfaction, retention, and growth in a fast-paced setting.

The ideal candidate is customer-focused, organized, and proactive, with strong communication skills and the ability to build lasting client relationships.