Client Success & Route Management Lead (Bonus + Car)

Canteen North America; Grimes (IA); On-site; USD 65,000 - 75,000; Full time

Benefits offered by this job

Yearly Bonus Opportunity

Company Car provided

Medical

Dental

Vision

Life Insurance/ AD

Disability Insurance

Retirement Plan

Paid Time Off

Holiday Time Off

Associate Shopping Program

Health and Wellness Programs

Discount Marketplace

Identity Theft Protection

Pet Insurance

Commuter Benefits

Employee Assistance Program

Flexible Spending Accounts (FSAs)

Paid Parental Leave

Personal Leave

Job summary

Canteen is hiring in the United States for a field role involving site visits, client retention, and operations support. You will assist branches with grand openings, ensure compliance, and develop account plans to improve profitability and customer experience at the point of sale.

A valid license, driving experience, and willingness to travel are required. The role demands strong communication, a customer-service mindset, and the ability to lift up to 50 lbs.

Qualifications

• Bachelor’s degree preferred; two year College degree or the equivalent combination of education and experience is acceptable
• 3 years driving experience required.
• Valid Non-CDL Class C driver's license and good driving record.
• Preferred 1-2 years’ experience in a customer service position, or a minimum of 1 year of related experience.
• Route management, retail and merchandising experience is preferred
• Ability to operate or willingness to learn material handling equipment (box truck, handcarts, etc.).
• Food & beverage experience
• Excellent communication skills required
• Must be able to travel to client sites
• Must be passionate about providing world class service to our clients and customers
• Must be able to lift 50 lbs. on a consistent basis.

Responsibilities

• Responsible for site visits and client retention
• Assist branches with grand openings
• Ensure we are compliant with local and national account standards; review corporate compliance reporting
• Ensure action plans are developed and implemented to improve SSS/control V-9 (food waste, o/s, etc)
• Develop an account level incremental sales plan with local management; track performance and increase profitability
• Coordinate efforts to improve the customer retention and client experience at the point of sale
• Build retail pricing opportunities and encourage repeat sales, and introduce new products to increase revenue
• Drive compliance to merchandising standards
• Assess performance by location through audit reports
• Perform the job functions of the Route Driver position, when needed, including driving a company vehicle over an established route to deliver products, render services, and fill and maintain vending and related equipment.

Skills

Route management

Retail and merchandising

Customer service

Excellent communication

Travel willingness

Ability to lift 50 lbs

Education

Bachelor’s degree preferred

Two year college degree acceptable

Job description

Canteen is hiring in the United States for a field role involving site visits, client retention, and operations support. You will assist branches with grand openings, ensure compliance, and develop account plans to improve profitability and customer experience at the point of sale.

A valid license, driving experience, and willingness to travel are required. The role demands strong communication, a customer-service mindset, and the ability to lift up to 50 lbs.