Strategic Client Success & Renewal Leader

Gallagher; Cincinnati (OH); On-site; Confidential; Full time

Benefits offered by this job

Competitive compensation

Comprehensive benefits programs

Career development and ongoing学习

People-first culture with accessible领导

Global reach with local impact

Job summary

Gallagher is seeking a Senior Client Service Manager to lead complex renewal projects and deliver innovative insurance solutions. You’ll partner with senior leaders and clients to build strong relationships, manage risk, and drive growth across Gallagher’s Commercial team.

You will mentor colleagues, oversee audits, and use Gallagher’s technology to optimize processes while ensuring exceptional service and client satisfaction.

Qualifications

• Bachelor's degree with 5+ years of client service and/or claims management experience, or High School degree/GED with a minimum of 10+ years of client service and/or claims management experience
• A Property and Casualty Insurance License.
• Proficiency in Microsoft Office.
• A desire to build relationships and deliver results.
• Adaptability and resilience in managing shifting priorities.
• A collaborative mindset to work with teams across Gallagher.
• Preferred - At least 1+ year of supervisory experience

Responsibilities

• Lead the renewal process and strategy for more complex accounts by overseeing compilation of client information, needs analysis, and helping deliver timely, tailored solutions.
• Identify gaps in coverage, review claims, secure existing business, and drive the sale of additional services and lines of coverage.
• Build and maintain strong relationships with clients and carrier partners through timely responses and strong customer service, ensuring trust and satisfaction.
• Provide strategic guidance to your team in addressing client risk management needs through consultative conversations and innovative strategies.
• Mentor team members by delegating tasks, providing transparent feedback, encouraging continuous learning, and fostering professional development.
• Conduct regular audits to ensure compliance with regulations and maintain high service standards.
• Oversee the accuracy and management of client and policy data using Gallagher’s systems.
• Use Gallagher’s technology to enhance productivity, streamline processes, and deliver quality results.
• Manage multiple priorities effectively, ensuring all tasks are completed on time and meet client expectations.

Skills

Relationship building

Client service

Adaptability

Collaborative mindset

Supervisory experience

Education

Bachelor's degree or High School with 10+ years of experience

Tools

Microsoft Office

Job description

Gallagher is seeking a Senior Client Service Manager to lead complex renewal projects and deliver innovative insurance solutions. You’ll partner with senior leaders and clients to build strong relationships, manage risk, and drive growth across Gallagher’s Commercial team.

You will mentor colleagues, oversee audits, and use Gallagher’s technology to optimize processes while ensuring exceptional service and client satisfaction.