Client Services Lead — Renewal & Risk Solutions

RiseMe; Monticello (FL); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive compensation

Comprehensive benefits

Career development opportunities

People-first culture

Global reach with local impact

Job summary

Gallagher is seeking a Client Service Manager to join our Commercial team. You will lead efforts to deliver exceptional service and solutions to our clients, building strong relationships and ensuring interactions add value.

You’ll manage renewals, mentor team members, expand services, and ensure regulatory compliance while maintaining accurate client data and leveraging Gallagher’s technology to drive results.

Qualifications

• Bachelor's degree with minimum 3+ years client service and/or claims management experience OR High School degree/GED with a minimum of 5+ years client service and/or claims management experience
• Property and Casualty Insurance License
• Proficiency in Microsoft Office
• Desire to build relationships and deliver results
• Adaptability and resilience in managing shifting priorities
• Collaborative mindset to work with teams across Gallagher

Responsibilities

• Manage the renewal process by compiling information, analyzing needs, and delivering tailored solutions to ensuring proper coverage
• Build and maintain strong relationships with clients through timely responses and strong customer service
• Support your team in addressing client risk management needs through consultative conversations and personalized strategies.
• Conduct regular audits to ensure compliance with regulations and maintain high service standards.
• Maintain accurate and up-to-date client and policy data using Gallagher’s systems and performing audits
• Use Gallagher’s technology to enhance productivity, streamline processes, and deliver quality results.
• Mentor junior team members by providing transparent feedback, encouraging continuous learning, and fostering professional growth.
• Manage multiple priorities effectively, ensuring all tasks are completed on time and meet client expectations.

Skills

Client service

Relationship building

Adaptability

Communication

Education

Bachelor's degree

High School/GED with 5+ years experience

Tools

Microsoft Office

Job description

Gallagher is seeking a Client Service Manager to join our Commercial team. You will lead efforts to deliver exceptional service and solutions to our clients, building strong relationships and ensuring interactions add value.

You’ll manage renewals, mentor team members, expand services, and ensure regulatory compliance while maintaining accurate client data and leveraging Gallagher’s technology to drive results.