Client Success Lead - Second Shift

Crane Worldwide Logistics LLC; Northlake (TX); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Paid Time Off

Medical Dental Vision benefits

Tuition Reimbursement

Employee Discounts

Wellness Incentives

Potential to earn commission

Job summary

Crane Worldwide Logistics LLC is seeking a Client Service Specialist for the second shift. The role focuses on responding to orders, client inquiries, and invoice questions while maintaining service quality.

The candidate will resolve order and delivery issues, provide guidance to the client service team, and handle exceptions with professionalism. On-site work may be required at the assigned location, with opportunities for growth and strong benefits.

Qualifications

• High School Diploma or GED required.
• 0-2 years experience in client services or logistics preferred.
• Professional certification may be required in some areas.

Responsibilities

• Responds to orders, general client inquiries, invoice questions and client complaints.
• Resolves issues with orders, delivery dates or service.
• Explains solutions and follows up to ensure resolution.
• Provides leadership, coaching and training to a team of client service specialists.
• Handles deviations from standard procedures as needed.

Skills

Quality Focus

Problem Solving

Documentation Skills

Resolving Conflict

Multi-tasking

Education

High School Diploma or GED

Job description

Crane Worldwide Logistics LLC is seeking a Client Service Specialist for the second shift. The role focuses on responding to orders, client inquiries, and invoice questions while maintaining service quality.

The candidate will resolve order and delivery issues, provide guidance to the client service team, and handle exceptions with professionalism. On-site work may be required at the assigned location, with opportunities for growth and strong benefits.