Senior Client Solutions Specialist

Crane Worldwide Logistics LLC; Ellenwood (GA); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Quarterly Incentive Plan

PTO 17 days / year

Medical, Dental and Vision

Tuition Reimbursement

Employee Referral Bonuses

Recognition and Rewards Program

Volunteer Time Paid

Employee Discounts

Wellness Incentives

Job summary

Crane Worldwide Logistics LLC is seeking a qualified client service professional to respond to orders and inquiries, resolve issues, and maintain accurate records. The role emphasizes quality, problem solving, and the ability to handle multiple tasks in a fast-paced logistics environment.

Ideal candidates have 2–4 years of client service experience and a high school diploma or GED. Certification requirements may vary by area, with a range of benefits offered.

Qualifications

• High School Diploma or GED required.
• 2-4 years client service experience.

Responsibilities

• Responds to orders, general client inquiries, invoice questions and client complaints.
• Records consistent problem areas.
• Resolves issues with orders, delivery dates or service.
• Resolves the client's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting corrections or adjustment; following up to ensure resolution.
• Responses are predominately routine but may require deviation from standard procedures.
• Other duties as assigned.

Skills

Client Service

Quality Focus

Problem Solving

Freight Forwarding Knowledge

Documentation Skills

Listening

Resolving Conflict

Multi-tasking

Education

High School Diploma or GED

Job description

Crane Worldwide Logistics LLC is seeking a qualified client service professional to respond to orders and inquiries, resolve issues, and maintain accurate records. The role emphasizes quality, problem solving, and the ability to handle multiple tasks in a fast-paced logistics environment.

Ideal candidates have 2–4 years of client service experience and a high school diploma or GED. Certification requirements may vary by area, with a range of benefits offered.