Senior Client Success & Logistics Specialist

Crane Worldwide Logistics LLC; Lockbourne (OH); On-site; USD 39,000 - 52,000; Full time

Benefits offered by this job

Quarterly Incentive Plan

PTO 17 days

Medical Dental Vision

Tuition Reimbursement

Referral Bonuses

Recognition & Rewards

Volunteer Time

Employee Discounts

Wellness Incentives

Job summary

Crane Worldwide Logistics LLC is seeking a client service professional to respond to orders, inquiries and invoice questions, ensuring quick resolution and high service quality. This role supports customers, records issues and coordinates with internal teams to maintain delivery timelines.

As part of Crane Worldwide Logistics LLC, you will handle routine responses, address complaints, and may undertake other duties as assigned, with a focus on problem solving and multi-tasking in a dynamic

Qualifications

• High school diploma or GED required.
• 2-4 years client service experience preferred.
• Strong communication and problem-solving skills.
• Knowledge of freight forwarding processes is a plus.

Responsibilities

• Responds to orders, general client inquiries, invoice questions and client complaints.
• Records consistent problem areas.
• Resolves issues with orders, delivery dates or service.
• Resolves the client's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting corrections or adjustment; following up to ensure resolution.
• Responses are predominately routine but may require deviation from standard procedures.
• Other duties as assigned.

Skills

Client Service skills

Quality Focus

Problem Solving

Freight Forwarding Knowledge

Documentation Skills

Listening

Resolving Conflict

Ability to Multi-task

Education

High School Diploma or GED

2-4 years client service experience

Job description

Crane Worldwide Logistics LLC is seeking a client service professional to respond to orders, inquiries and invoice questions, ensuring quick resolution and high service quality. This role supports customers, records issues and coordinates with internal teams to maintain delivery timelines.

As part of Crane Worldwide Logistics LLC, you will handle routine responses, address complaints, and may undertake other duties as assigned, with a focus on problem solving and multi-tasking in a dynamic