Senior Client Success & Logistics Lead

Crane Worldwide Logistics LLC; Lockbourne (OH); On-site; USD 42,000 - 60,000; Full time

Job summary

Crane Worldwide Logistics LLC is seeking a client services specialist to respond to orders, inquiries, invoice questions and client complaints while maintaining accurate records. The role also requires providing timely client updates and documenting issues for continuous improvement.

The position focuses on resolving issues with orders, delivery dates or service, determining causes, proposing solutions, expediting corrections and following up to ensure resolution, with occasional deviation from

Qualifications

• High School Diploma or GED.
• 2–4 years of client service experience.
• Professional certification may be required in some areas.

Responsibilities

• Responds to orders, general client inquiries, invoice questions and client complaints.
• Records consistent problem areas
• Resolves issues with orders, delivery dates or service.
• Resolves the client's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting corrections or adjustment; following up to ensure resolution.
• Responses are predominately routine but may require deviation from standard procedures
• Other duties as assigned

Skills

Client Service

Quality Focus

Problem Solving

Freight Forwarding

Documentation

Listening

Resolving Conflict

Multi-tasking

Education

High School Diploma or GED

Job description

Crane Worldwide Logistics LLC is seeking a client services specialist to respond to orders, inquiries, invoice questions and client complaints while maintaining accurate records. The role also requires providing timely client updates and documenting issues for continuous improvement.

The position focuses on resolving issues with orders, delivery dates or service, determining causes, proposing solutions, expediting corrections and following up to ensure resolution, with occasional deviation from