Senior Client Success & Logistics Specialist

Crane Worldwide Logistics LLC; Lockbourne (OH); On-site; USD 34,000 - 52,000; Full time

Benefits offered by this job

Quarterly Incentive Plan

Paid Time Off (17 days)

Medical, Dental and Vision benefits

Tuition Reimbursement

Employee Referral Bonuses

Recognition & Rewards Program

Volunteer Time Off

Employee Discounts

Wellness Incentives

Job summary

Crane Worldwide Logistics LLC is seeking a customer service professional to respond to orders, general client inquiries, invoice questions and client complaints. You will record problem areas and help resolve issues with orders, delivery dates or service.

The role may require deviation from standard procedures and involves additional duties as assigned. Our team emphasizes quality service, multi-tasking, and effective communication with clients and colleagues.

Qualifications

• High school diploma or GED required.
• 2–4 years of client service experience required.
• Professional certification may be required in some areas.

Responsibilities

• Responds to orders, client inquiries, invoice questions and complaints.
• Records consistent problem areas.
• Resolves issues with orders, delivery dates or service.
• Determines cause of problems, explains best solution, expedites corrections and follows up.
• May deviate from standard procedures.
• Other duties as assigned.

Skills

Client Service skills

Quality Focus

Problem Solving

Freight Forwarding Knowledge

Documentation Skills

Listening

Resolving Conflict

Ability to Multi-task

Education

High School Diploma or GED

Job description

Crane Worldwide Logistics LLC is seeking a customer service professional to respond to orders, general client inquiries, invoice questions and client complaints. You will record problem areas and help resolve issues with orders, delivery dates or service.

The role may require deviation from standard procedures and involves additional duties as assigned. Our team emphasizes quality service, multi-tasking, and effective communication with clients and colleagues.