Senior Logistics Client Solutions Specialist

Crane Worldwide Logistics LLC; Lockbourne (OH); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Quarterly Incentives

PTO 17 days

Medical Vision Dental

Tuition Reimbursement

Referral Bonuses

Recognition Program

Volunteer Time

Employee Discounts

Wellness Benefits

Job summary

Crane Worldwide Logistics LLC is seeking a dedicated client service professional to support customers with orders, inquiries, and invoice questions. You will track problem areas, resolve issues related to delivery dates, and expedite corrections to ensure customer satisfaction.

Responsibilities include handling routine responses while occasionally deviating from standard procedures, and performing additional duties as needed to support logistics operations.

Qualifications

• High School Diploma or GED is required.
• 2–4 years of client service experience.
• Knowledge of freight forwarding and documentation is preferred.

Responsibilities

• Responds to orders, client inquiries, invoice questions and client complaints.
• Records problem areas and resolves issues with orders or service dates.
• Expedites corrections or adjustments and follows up to ensure resolution.
• Accepts other duties as assigned.

Skills

Client Service

Quality Focus

Problem Solving

Freight Forwarding Knowledge

Documentation

Listening

Conflict Resolution

Multi-tasking

Education

High School Diploma or GED

Job description

Crane Worldwide Logistics LLC is seeking a dedicated client service professional to support customers with orders, inquiries, and invoice questions. You will track problem areas, resolve issues related to delivery dates, and expedite corrections to ensure customer satisfaction.

Responsibilities include handling routine responses while occasionally deviating from standard procedures, and performing additional duties as needed to support logistics operations.