Evening Client Success Specialist - 2nd Shift

Crane Worldwide Logistics LLC; Buckeye (AZ); On-site; USD 38,000 - 52,000; Full time

Job summary

Crane Worldwide Logistics LLC in Buckeye, AZ seeks a Sr. Client Service Specialist for the second shift (1:00pm–9:30pm) to handle orders, inquiries, and client communications on-site.

Ideal candidate has high school diploma and 2–4 years experience in client service, with strong problem-solving and documentation skills; duties include resolving order issues, managing complaints, and ensuring timely service.

Qualifications

• High School Diploma or GED required.
• 2–4 years of client service experience.
• Strong communication and problem-solving skills.

Responsibilities

• Responds to orders, general client inquiries, invoice questions and client complaints.
• Records consistent problem areas.
• Resolves issues with orders, delivery dates or service.
• Resolves the client's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting corrections or adjustment; following up to ensure resolution.
• Responses are predominately routine but may require deviation from standard procedures.
• Other duties as assigned.

Skills

Quality Focus

Problem Solving

Documentation Skills

Resolving Conflict

Ability to Multi-task

Education

High School Diploma or GED

Job description

Crane Worldwide Logistics LLC in Buckeye, AZ seeks a Sr. Client Service Specialist for the second shift (1:00pm–9:30pm) to handle orders, inquiries, and client communications on-site.

Ideal candidate has high school diploma and 2–4 years experience in client service, with strong problem-solving and documentation skills; duties include resolving order issues, managing complaints, and ensuring timely service.