Second-Shift Client Service Specialist: Lead & Resolve

Crane Worldwide Logistics LLC; Town of Texas (WI); On-site; USD 34,000 - 52,000; Full time

Benefits offered by this job

Paid Time Off

Medical Benefits

Dental Benefits

Vision Benefits

Tuition Reimbursement

Employee Discounts

Wellness Incentives

Commission Potential

Job summary

Crane Worldwide Logistics LLC is seeking a Client Service Specialist on the Second Shift to join our team. You will respond to orders, inquiries, invoice questions and client complaints, while resolving order and service issues and guiding a team of client service specialists.

You will handle deviations from standard procedures, ensure timely follow-up and contribute to continuous improvement in customer service delivery.

Qualifications

• High School Diploma or GED required.
• 0-2 years experience as assembly line lead.
• Certification may be required in some areas.

Responsibilities

• Responds to orders, general client inquiries, invoice questions and client complaints.
• Resolves issues with orders, delivery dates or service.
• Resolves the client's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting corrections or adjustment; following up to ensure resolution.
• Handles client responses that may require deviation from standard procedures
• Provides leadership, coaching and training to a team of client service specialists
• Other duties as assigned

Skills

Quality Focus

Problem Solving

Documentation Skills

Resolving Conflict

Multi-tasking

Education

High School Diploma or GED

Job description

Crane Worldwide Logistics LLC is seeking a Client Service Specialist on the Second Shift to join our team. You will respond to orders, inquiries, invoice questions and client complaints, while resolving order and service issues and guiding a team of client service specialists.

You will handle deviations from standard procedures, ensure timely follow-up and contribute to continuous improvement in customer service delivery.