Client Success Lead: Resolve, Coach & Delight Clients

Crane Worldwide Logistics LLC; Lockbourne (OH); On-site; USD 42,000 - 68,000; Full time

Benefits offered by this job

Quarterly Incentive Plan

Paid Time Off – 17 days/year

Excellent Medical, Dental and Vision

Tuition Reimbursement

Employee Discounts

Wellness Incentives

Volunteer Time

Job summary

Crane Worldwide Logistics LLC is seeking a client service professional in Ohio to respond to orders and inquiries, resolve issues, and coach a team of client service specialists. The role focuses on maintaining high-quality service, documenting issues, and guiding resolution with appropriate escalation.

You will interact with customers, manage problem areas, and ensure timely follow-up while adhering to company procedures and standards.

Qualifications

• Quality focus required to deliver accurate service.
• Strong problem-solving to resolve client issues.
• Accurate documentation of interactions and outcomes.
• Ability to manage conflicts and de-escalate.
• Capability to multi-task across multiple client requests.

Responsibilities

• Responds to orders, general client inquiries, invoice questions and client complaints.
• Records consistent problem areas.
• Resolves issues with orders, delivery dates or service.
• Resolves the client's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting corrections or adjustment; following up to ensure resolution.
• Handles client responses that may require deviation from standard procedures.
• Provides leadership, coaching and training to a team of client service specialists.
• Other duties as assigned

Skills

Quality Focus

Problem Solving

Documentation Skills

Resolving Conflict

Ability to Multi-task

Education

High School Diploma or GED

3-5 years client service experience

Professional certification may be required in some areas

Job description

Crane Worldwide Logistics LLC is seeking a client service professional in Ohio to respond to orders and inquiries, resolve issues, and coach a team of client service specialists. The role focuses on maintaining high-quality service, documenting issues, and guiding resolution with appropriate escalation.

You will interact with customers, manage problem areas, and ensure timely follow-up while adhering to company procedures and standards.